Finnish-speaking for 2nd line Customer Service

Do you have experience with administration, support or similar tasks? Is problem solving and helping costumers something that gets you going? Do you also speak Finnish and English fluently? If so, you could be the person that we are looking for!
About the position
Perido is looking for someone who speaks both Finnish and English fluently and wants to work in 2nd line Customer Service for our partner, a successful company that develops smart and easy payment solutions all over Europe. Here you’ll become part of a wonderful team of
customer service representative at the company’s modern and open headquarter in the heart of Stockholm.
Your daily tasks
In this role you will work at the administrative 2:nd line Customer Service where you and your colleagues handle more advanced administrative tasks and resolve the more complex errands that can’t be resolved in the 1:st line Customer Service. For example, cases that need more investigation, like incorrect invoices, or if the customer is not satisfied with the first solution that they have been provided. In this role your communitive and social skills will come to good use when you’ll have both internal and external contacts, with both customers and co-workers. The communication will mostly take place by email and chat.


Your qualifications
We are looking for someone with previous experience within support and is passionate about problem solving. You thrive when the tempo is high, and you know how to work efficiently without compromising the quality of service. We see that you are fluent in Finnish as well as in English, which are the two languages you will use in your daily work. Furthermore, we believe you are social, driven and kind and always want to do your very best. Are you the one we are looking for? Please send us your application as soon as possible, we look forward to reading it!
Requirements
High School education
Experience with support, administration or similar tasks
Good computer skills
Excellent communication skills, both oral and written in Finnish and English

Contract type and hours
Full time, 3 months with chance to extension. Start as soon as possible.
Application
Please apply for this vacancy through our website. The company name and more information about this position will be revealed at the first contact with responsible recruiter. We recommend that you submit your application as soon as possible since interviews will be held continuously.
If you have any questions you are welcome to contact us by mail, fraga@perido.se, and one of our recruitment assistants will answer you. State the reference number #32542 in the subject line.
About Perido
Perido is a successful consultant and recruitment company, active within the civil service sector. The company has grown consistently since the start in 2003. Our vision is that everyone should thrive and feel dedicated at work. This includes our co-workers, clients and consultants. Through questioners that cover well-being we up hold high scores of contentment among our employees, both in-house co-workers and consultants year after year. This is something that we continue striving towards in everything we do. Today, Perido consists of 50 in-house co-workers and over 700 consultants working all over the country. Our vacancies can be found within several different industries, including banks, multinational IT-corporations, world leading telecom companies, government agencies and smaller companies within the private sector. We are affiliated with collective labor agreements to certain safe and secure work environments for all our employees.