Finnish speaking IT support in Gothenburg

Job description
Are you a driven support technician looking for a new assignment? Here you get the opportunity to take responsibility and both grow and broaden your knowledge. The role is varied, where you spend half the day handling incoming cases over the phone and half the day with on-site support for the users. You will be supporting in both Finnish, English and Swedish.

Our customer is a well-known company with headquarters in central Gothenburg. Here you become part of a team where you work closely together and share your experiences and knowledge. It's a great atmosphere and we can proudly say that this is a workplace where our consultants enjoy themselves and feel at home.

This is a consultant role and you will be employed by us at Randstad Technologies.

Randstad Technologies are specialists in IT. As a consultant with us, you will receive a competitive salary, benefits and collectively agreed terms. Your consultant manager, who is always close at hand, ensures that you get varied and developing assignments at different companies, in different industries. At Randstad Technologies, your personal development is the focus, and you are offered a large network and many social activities.

Responsibilities
Together with your colleagues, you're a part of a team who support the business in all IT-related matters and handle incoming support cases from the organization. The team supports the organization in matters relating to hardware, software, client management, printers, etc. You act as support within a large IT area and you get help from those you cannot solve by passing on cases. Most of the IT users are in Sweden, but you will also help IT users in other parts of Europe.

The environment is Microsoft-based and frequently asked questions relate to Active Directory, Office365 and Sharepoint.


These are some tasks:
Receive and manage orders for IT equipment
Receive and resolve support calls by phone
Help IT users on site at the office locally in Gothenburg
Deliver & install IT equipment at the office in Gothenburg
Coordinate and distribute incoming cases to the correct receiving team
Find solutions to more complicated problems


Qualifications


In order to succeed in the role, wee see that you have the basics in IT and have previous experience in a similar role. 
Relevant educational background is strongly meritorious. 
As the support is international, you need to be fluent in both Finnish, English and Swedish.

We would like you to have experience in one or more of the following areas:
Work in a case management program
Support of the Microsoft Operating System and the Office programs, Office 365
Administration in Windows Active Directory
Remote Management of the IT user's PC

We attach great importance to personality. Characteristics such as service-conscious, disciplined and driven are something we ask for. Furthermore, we believe that you are a problem solver with a positive attitude. You are pedagogically inclined and can make yourself understood at the user's level.

For us, it is important that all skills in the labor market are utilized. We welcome all applicants and strive for diversity.

Experience
Minimum +6 months experience of IT support.

Application
2022-09-29, selection and interviews will take place continuously. The position may be filled before the application deadline, so apply as soon as possible. For information: josefin.adolfsson@randstad.se

About the company
With more than 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry and offers staffing, consulting and recruitment solutions in all areas of expertise. We also offer interim management, executive search and outplacement services. We have a large network of clients and candidates, which means that we convey hundreds of jobs within different industries all over Sweden. Our ambition is to be the best employer in the market. By combining our passion for people with the power of today’s technology, we help people and organizations to reach their true potential. We call it Human Forward.