Finnish speaking Pre-Collection Officer to Avida

About the Company
Avida is a rapidly growing player in the financial market. As proof of our success in combining growth and profitability, we have received the DI Gasell award three years in a row and four times in total, making us a Master Gasell. Our goal is to become a market leader and we will achieve this by having the most satisfied customers and the proudest employees. Satisfied customers are achieved through innovative thinking, cutting-edge technical knowledge, and proud, engaged, competent, and experienced employees. We are on the fast track and are now seeking additional colleagues. At Avida, we believe in supportive leadership and providing the right conditions for success and development. We believe in transparency and openness and offer a strong team spirit where we help each other and succeed together. We currently have around 140 employees, with headquarters in central Stockholm and branches in Oslo and Helsinki.
Finnish speaking Pre-Collection Officer to Avida
Do you thrive in a wide, customer-focused role with clear processes for Pre-Collection in a forward-looking and engaged organization? On top of that, do you have fluent Finnish language skills? Great, it could be a match! Avida Finance is now looking for a new Finnish-speaking colleague for their Pre-Collection team based in Stockholm.
About the Position
As a Pre-Collection Officer, you will be part of a team of 10 people where your opinions and performance are important for the team's collective development and improvement. The main task of the team is to actively work with helping customers with payment difficulties to find a sustainable solution together. You will be responsible for customer follow-up, administration and contact with our external collection agency in Sweden.
Your main responsibilities will include:
Handling incoming and outgoing telephone calls and email contact with our customers
Handling preparations for debt collection
Follow-up, performance and close monitoring of results and deliveries
Handling estates, debt settlements, disputes, terminations, guardians according to negotiation processes
Cooperation with various authorities and institutions
Handling incident reporting and internal control implementation

Qualifications and Profile
We require that you:
Speak and write Finnish and English fluently. It is also strongly meritorious if you can speak Swedish
Previous experience of customer service
Have a complete high school education
Have good computer skills and good knowledge of Excel

Previous experience in claim, debt collection, or finance is meritorious but not a requirement.
We are looking for someone who thrives in a role with many contacts and with the phone as the main tool. You have a high work ethic and can independently create solutions in relation to the requirements placed on the business. You have a natural customer focus and enjoy a role with a high degree of responsibility and variety. You are resilient to stress and flexible, with a natural problem-solving ability and attention to detail. You have strong communication skills with a pedagogical mindset and are motivated by working towards set goals, driven by a continuous desire for personal and professional development.
We offer you
Avida is a company with a positive and unpretentious work environment where decision-making paths are short and communication structures are uncomplicated. At Avida, you have freedom with responsibility and will become a part of their community that is inclusive and energetic. Avida values initiative and engagement and everyone plays an equally important role in the company's success. You'll make Avida's journey together and along the way, you'll be surrounded by lovely colleagues and participate in many fun collective activities.
Some of our benefits:
Collective agreement
Pension plan according to the current ITP plan
Associated insurances
Edenred Card
Wellness contribution
Several social activities throughout the year

Practical Information
Start: As soon as possible
Employment form: Full time permanent employment (probationary employment applies)
Location: Magnus Ladulåsgatan 65, 118 28 Stockholm
Working hours: Monday to Friday 08:00-17:00
Recruitment process
The recruitment process is handled by Source Group and Avida's wish is that all questions regarding the position are handled by Source Group.
We recommend that you submit your application immediately as we make a continuous selection.
Welcome with your application!