Finnish speaking Quality Agent to Jollyroom

Jollyroom etablerades år 2010 och är Nordens ledande barn- och babybutik på nätet. Vi befinner oss i stark tillväxt och är ett av de snabbaste växande bolagen inom e-handeln i Europa. Vi servar idag fler än 2 000 000 kunder och har allt för barnen mellan 0 till 12 år samt ett heltäckande sortiment för gravida. I vårt 75 000 kvm stora lager, med över 35 000 artiklar finner barnfamiljen både välkända och nya varumärken. Ett brett sortiment, en tillgänglig webbutik, snabba leveranser och kunnig kundservice är våra grundpelare som gör Jollyroom till det självklara valet i barnfamiljens vardag. I Göteborg ligger Campus Jollyroom, här finns ett stort nybyggt kontor, flera moderna lager, showroom för våra kunder samt gym och restaurang för våra medarbetare. Vi har även ett kontor i Umeå samt en fysisk butik i Stockholm Kungens Kurva. Vår personalstyrka växer löpande och utgör i dagsläget 500 fantastiska medarbetare, 300 medarbetare arbetar på heltid och resterande på behovsbasis. Möjligheten till expansion och framgång har aldrig varit större. Efter att ha vunnit nr. 1 positionen på den Nordiska marknaden har vi nu påbörjat expansionen in i Europa. På sikt skall Jollyroom bli den ledande aktören inom barn- och baby på nätet i Europa. Vi skall ge europeiska konsumenter den bästa upplevelsen. Vi är med i matchen för att vinna.
Quality Agent at Jollyrooms Customer Service
Jollyroom was founded in 2010 and now 11 years later we have a turnover of over SEK 2 billion. We who work here are called Jollyroomare and we have during the past year worked with our vision - To simplify life with kids. The Jollyroomare that work directly with the customer, our Customer Service Department, have an incredibly important mission linked to the vision and that is to give our customers the best possible service.
As a part of our growth journey, we have now chosen to create a new role in the department, the position as Quality Agent. As a Quality Agent, you ensure that our customers receive unbeatable service and that our employees have the best competence and quality in their work.
Our customer service team today consists of agents who are stationed both at the office in Gothenburg and around Sweden as many, even after Corona, work from their home offices. Your task is to ensure that your colleagues in your team achieve their and the company's goals through coaching, training and follow-up. That they focus on the customer and quality and deliver world-class service together with the entire department. The work includes working closely with other Quality Agents, team leaders and other units to constantly develop the business further to simplify life with kids.
Your work assignments:
Daily customer contact with customers to maintain cutting-edge expertise in flows
Support, motivate and coach colleagues in the team and on the unit
Hold internal trainings and workshops and contribute to good and updated training material
Hold coaching talks on an ongoing basis
Follows up data and statistics to ensure that the team and employees achieve their goals and work towards the goals of the business
Initiate and run projects to develop and improve our customer service
Work closely with other Quality Agents, 2nd Line, Team Leaders and Customer Service Manager.
Administrative tasks regarding staff, for example scheduling and training planning.
Close contact with other departments at Jollyroom and constantly strives to have good communication and improve collaborations
Act as a role model in all situations and work value-driven according to Jollyroom values.

We believe you have the following background:
At least 1.5-2 years of experience working in a customer service
The ability to communicate in Finnish and English in both speech and writing
Great system experience and is a master of Excel
Experience of coaching.

In terms of personality, we believe that you are communicative, quality-conscious, unpretentious and solution-oriented. You thrive in a changing environment and in a workplace with a constant focus on development. You are independent at work and have an easy time making decisions that are in the best interests of the business.
Meritorious:
Experience of working with colleagues at a distance
Experience of the Freshdesk or SAP systems
Good language skills in Swedish, Norwegian, Danish or German in both speech and writing.

We offer you:
Entrepreneur-driven business with a development focus where you are encouraged to contribute with your thoughts and ideas
Great development opportunities internally
A culture that is characterized by team spirit with colleagues who are happy to help each other to achieve common goals
Great personal responsibility and varied tasks
Youthful and vibrant environment
Wellness allowance
Collective agreement for all employees
Location near Gothenburg; 15 minutes by car to the city.

Practical information
Start: As soon as possible
Full time, 40 hours/week (6 months probationary employment applies)
Location: Gothenburg, Sörredsvägen 111
Working hours: 8-17, Monday-Friday and 1-2 Sundays a month
Questions? Contact Amanda Vitalis, via amanda.vitalis@jollyroom.se

Were you even more curious about Jollyroom? Do not forget to follow us on LinkedIn! Below you will find a selection of our latest news:
We reached two billion in turnover ->
https://www.market.se/affarsnyheter/forsaljning/vd-ns-besked-efter-att-jollyroom-betat-av-ytterligare-en-miljard-vill-expandera-till-fler-lander/
We have built a new JollyCampus in Gothenburg ->https://www.helahisingen.se/jollyrooms-vd-bygger-campus-och-ar-inte-radd-for-amazon-vi-kan-ge-dem-en-match/
We won the Swedish SEO award in the category Children & Toys for the third year in a row! -> https://svenskaseopriset.se/#winners
As part of ensuring high quality in our recruitment processes, we carry out tests, taking reference and background checks.
We are currently avoiding calls from recruitment and advertising providers.