Finnish-speaking Service Desk Analyst

We are looking for people with different backgrounds and experience, to build up our team. We proactively share knowledge and experience with our colleagues and customers and always act according to our high ethical standards. We value people who genuinely care for, listen to and help each other. Welcome to a dynamic workplace!

Sandvik IT is the Sandvik Group's internal company with responsibility for infrastructure, application development and systems management in the IT area. We are now looking for a Service Desk Analyst who speaks Finnish, English and Swedish to join the well-functioning team of our Nordic IT Service Desk.

Job Summary
As a Service Desk Analyst you investigate and diagnose problems by phone, remote support and email. You log all calls and emails in the incident handling system and support our users with necessary training and advice in handling computer equipment and internal systems. Furthermore, you resolve incidents and fulfill requests, always maintaining a high degree of customer service for all support queries, while adhering to service level agreements.

Your profile
We are looking for someone with at least a high school education, preferably within IT, and experience of working within a service organization. You are accustomed to working with computer programs used in service organizations, and especially in Lotus Notes, Office 365 and Windows 7. You have exceptional skills in Finnish and English and good skills in Swedish, in both writing and speaking, as you will use all three languages when communicating with users, English when logging cases and finally working in a Swedish team.

Where others see many, we see you - personally. Only by truly understanding you, can we add value to your development. You are service-minded with team spirit and good communication skills. You enthusiastically give excellent service and technical support in your front line communication and you actively solve problems and interact with your team.

We are a company with an open-minded culture, actively working to create a workplace that is characterized by diversity and inclusion.

Contact information
For further information about this position, please contact:
Linda Adamsson, recruiting manager, +46 (0)26 261 601

Union contacts
Urban Höög, Unionen, +46 (0)26 261 713
Anna-Karin Wedin, Akademikerföreningen, +46 (0)26 262 780
Peter Olsson-Andrée, Ledarna, +46 (0)26 261 984

Send your application no later than 10 May 2016. Read more about Sandvik and apply at www.sandvik.se/career, Job ID: 344076.

For more information about the recruitment process, please contact HR Services, +46 (0)20 261 444.

Recruitment Specialist
Lisbeth Häggström

Sandvik is a high-tech and global engineering group offering advanced products and services that enhance customer productivity, profitability and safety. We hold world-leading positions in selected areas - tools for metal cutting, equipment and tools for the mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. In 2015, the Group had about 46,000 employees and sales of about 91 billion SEK in more than 150 countries.