Finnish speaking support agent needed at Samsung!

Do you have previous experience from technical support by phone, for similar products? Are you fluent in both Swedish and Finnish? If you’re also a service-minded problem solver, then this might be the position for you!
About the position
Perido is looking for a Finnish speaking support agent to our client Samsung. You will be joining the Customer Satisfaction team who handles all the after sales activities in the Nordics. Your team has the goal of providing world class experience to all the customers. You will be based at the office in Kista, north of central Stockholm.
Your daily tasks
In this role, you will have an integral part in ensuring Samsung stays on top of the market and continue to enrich and simplify the consumers’ lives. You know what is needed of you to provide the best possible customer service. You have the customer in focus and work with troubleshooting and support regarding air condition, monitors, hospitality TV, LFD, Laptops, Knox support for mobile phones etc. Your key deliverables are the following:
To keep what has been agreed upon, as well as follow up on the customer's case as needed.
Handling of customers / cases by telephone and mail.
Follow up selected cases to ensure that solution / service is performed according to agreement.
All agents deal with all countries, with shared responsibility.
Correctly register customer interactions and contacts to ensure the best possible experience
Regardless of who received and started a case, take ownership of, and complete the case across the entire supported product range.



Your qualifications
To succeed in this role, we think that you are a structured and driven person. You are curious about learning more every day, and you’re not afraid of taking initiatives. You are service-minded and want to give the customer the best possible service. You can also build strong, long-term customer relationships.
We hope that you want to find the most efficient way of working, and you always think of ways to develop in your role. Furthermore, you are a loyal and reliable team player.
Are you the one we are looking for? Please send us your application as soon as possible!
Requirements
Minimum 1 year Experience from technical support by phone, for similar products
Great skills of handling computer and phone calls simultaneously
Great skills of using a computer as a work tool, such as being able to navigate easily between different systems
Able to communicate cross functionally through various departments and stakeholders
Medium/high experience of Outlook and word
Basic/medium experience of Excel
Experiences working with SLA targets
Excellent communication skills, both oral and written English
Fluent in Finnish and Swedish



Meritorious
Experience from technical support for screens, monitors, TV: s, Laptops or other NPC products
Knowledge of another Nordic language is a plus



Contract type and hours
Full time position. Consulting assignment for 2 years. Start 2022-03-01.
Application
Please apply for this vacancy through our website. We want your application in Finnish. The responsible recruiter for this position is Ellen Tidbeck, and you can reach her via ellen.tidbeck@perido.se. We recommend that you submit your application as soon as possible since interviews will be held continuously.
If you have any questions you are welcome to contact us by mail, fraga@perido.se, and one of our recruitment assistants will answer you. State the reference number 32983 in the subject line.
About Perido
Perido is a successful consultant and recruitment company, active within the civil service sector. The company has grown consistently since the start in 2003. Our vision is that everyone should thrive and feel dedicated at work, this includes our co-workers and consultants. Through questioners that cover well-being we uphold high scores of contentment among our employees, both in-house co-workers and consultants year after year. This is something that we continue striving towards in everything we do. Today, Perido consists of 50 in-house co-workers and over 900 consultants working all over the country. More vacancies can be found on our website; www.perido.se/lediga-jobb/