Finnish- speaking VOC agent needed for Samsung!

Do you have previous experience from working with customer service via phone? Are you a driven and curious person, with the ability to build strong, long-term relationships with customers? If you’re also a strong communicator, in English and Finnish – we suggest you keep reading!
About the position
Perido is looking for a VOC agent (Voice of Customer), for our client Samsung. The goal of the role is to receive feedback from Samsung’s customers, his/her own description of the goods and services it delivers. You will be based at the office in Kista, north of central Stockholm.


Your daily tasks
In this role, you will be working with receiving feedback from the customers. You will register and investigate cases received via telephone, email, or fax, where customers experience dissatisfaction with the product, manufacturer, or other issues. More specifically, your tasks include:
Regardless of who received and started a case, take ownership of, and complete the case
Registration/logging of cases must be done during or in direct connection to the call
Punctual, loyal, reliable, and good advancement
Ability to log and compile problems and solutions
Handling of Early Warning / Risk sensing.
If needed assist XPOS team with cases XPOS team themselves cannot handle.
Translate texts for manuals, web pages and other informative messages into the language of the country you represent
Monitoring and responsibility for some of VOC’s KPI’s may be expected
Understand Samsung’s flows and contact routes. Both internally and externally
Log all incoming calls as instructed

Your qualifications
To succeed in this role, we see that you are a driven and curious person. You are self-motivated, well-structured, and work in an efficient way. We hope that you are loyal person who’s willing to learn a lot about Samsung’s products, and how the company functions in detail. Furthermore, we see that you can build strong, long-term customer relationships.
Are you the one we are looking for? Please send us your application as soon as possible!
Requirements
Experience of customer service by phone
Great skills of handling computer and phone calls simultaneously
Great skills of using a computer as a work tool, such as being able to navigate easily between different systems
Good knowledge in MS Office
Good self-esteem – able to make customers feel safe even though candidate is new at the position
Excellent communication skills, both oral and written English and Finnish



Meritorious
Fluent in Swedish
Experience from customer service for after sales
Experience from consumer law
Experience of customer service handling compensation, return, credits
Experience of customer service involving insurance handling/regress demands



Contract type and hours
Full time position. Consulting assignment for 2 years, with possibility of extension. Start as soon as possible.
Application
Please apply for this vacancy through our website. The company name and more information about this position will be revealed at the first contact with responsible recruiter. We recommend that you submit your application as soon as possible since interviews will be held continuously.
If you have any questions you are welcome to contact us by mail, fraga@perido.se, and one of our recruitment assistants will answer you. State the reference number 32971 in the subject line.
About Perido
Perido is a successful consultant and recruitment company, active within the civil service sector. The company has grown consistently since the start in 2003. Our vision is that everyone should thrive and feel dedicated at work, this includes our co-workers and consultants. Through questioners that cover well-being we uphold high scores of contentment among our employees, both in-house co-workers and consultants year after year. This is something that we continue striving towards in everything we do. Today, Perido consists of 50 in-house co-workers and over 700 consultants working all over the country. More vacancies can be found on our website; www.perido.se/lediga-jobb/