Finsktalande Kredithandläggare

At American Express we recognize that our most valuable asset is our people. After all it’s our people who deliver excellent service to our customers all around the world and drive our ambition to become the world’s most respected service brand.
We are now looking for a Credit Specialist to join our Commercial Credit Nordic team in Stockholm.
Credit Operations is responsible for recovering balances and reducing provision, while delivering extraordinary customer care and providing first class credit servicing. With thoroughness and expertise, ensuring compliance with all regulatory requirements and provide superior service to improve customer and shareholder value.
In this role, the successful candidate will work in complex systems to provide credit related services via phone and mail. As a Credit Specialist you will be providing servicing in credit related issues and enquiries. You will be collecting past due balance and obtain payments on past due amounts and record payment details. You will also work with supportive functions, surrounding the world of card transactions.
Responsibilities include:
Contacting customers via phone regarding their payments
Making risk decisions to stop or enable spend based on account information and credit history.
Answering calls and responding to customer queries both from internal and external parties.
Tracking volumes against worklists to make relevant priorities.



The successful candidate will:
Take initiative to prioritize and manage multiple responsibilities
Have strong attention to details
Have strong analytical skills
Enjoy multitasking
Have excellent written and verbal communication skills
Be confident in challenging customer situations
Ability to work both independently and in a team environment
Have previous experience in Credit/Customer Service
Have service experience
Be fluent in Finnish, Swedish and English



At American Express you will enjoy all the competitive benefits, training and career opportunities you would expect from such a diverse and successful international company.
Why American Express?
There’s a difference between having a job and making a difference.
Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.