First Line Manager to Lindex

Do you recognise yourself as service-minded and customer focused? Do you have great communication- and leadership skills with previous work experience in customer service? Great! We are now looking for a First Line Manager to our Customer Service Team at the head office, located in the heart of Gothenburg (in the Central Station)!  

Your role in our team.  As First Line Manager, you are part of a new team within Lindex Customer Service working globally with all our markets and Lindex owned brands – with the common goal to optimise the customer experience. As First Line Manager you make sure that our First Line Customer Support delivering an outstanding customer service in all channels. In your role you lead, support and develop the team making sure to keep a high engagement. You schedule the staffing plan according to each service channel and have the overall personnel responsibility for the team. Together with the team you have direct contact with the customers and handle tickets in each service channel. You work in close collaboration with your colleagues from different parts of Lindex, to solve problems and continuously develop our customer service process.

You analyse and take actions on sudden challenges, always with the customer and business in mind. On daily basis you follow up on set goals and KPI’s, as well as overall making sure to plan and stick to the budget. Whitin the team you make sure to oversee and optimise all processes and you are the go-to person in our digital and customer platforms from the customer point of view with the goal to create the best customer experience.

This is a full time position with some schedule hours on weekends.

Is this you? Are you a service-oriented and customer-focused person? We believe you are a person with a natural drive to achieve customer satisfaction always with a solution-focused mindset. You are comfortable with structuring your work to meet deadlines and are great at prioritising. And of course, you are a strong team player and leader.

You communicate clear and naturally with your colleagues, you enjoy working in an ever-changing environment, where you get to grow, learn new things and work with colleagues from different parts of a company. Leading yourself, being active in your own development and giving and taking feedback are all things you know well. You are curious about digital tools and how they can support you and help you to improve your work. You believe in togetherness and you are motivated by the possibility to make an impact. Also this probably sounds like you:

A few years work experience as a leader within customer service, sales or similar 
Work experience from a global company with several customer and digital touchpoints
Work experience within scheduling and staffing
Work experince of data as the main driver of priorities and actions
Swedish and English, both spoken and written 
Meritorious: academic degree in communication, service management or relevant retail or/and hospitality education
We are Lindex.  A growing global fashion company from Sweden. We exist to empower and inspire women everywhere. It is our higher purpose as a company. Our dedication to women, sustainability and customer focus runs through everything. It is a mindset that is with us every step of our journey. A journey towards being a global, digital first, brand-led and sustainable fashion company. 

At Lindex, everything we do is powered by people. We are like a big family here, with values to help us grow. And we believe in doing things together. Because two are more than one and together we can make a greater impact. If you feel the same, then we are probably a great match. 

Do you have a good feeling about this and want to join our journey?  Apply today, we can’t wait to get to know more about you. Since we are eager in finding the right person to join our team, we will apply continuous selection. This means we might close the process before the set ending date. Since we like to keep it simple, we ask you to apply online (and not by email).