First Line Support to BRP Systems Malmö!

We are a growing company - especially in the Öresund region - with big ambitions.

Even though software development and maintenance are our primary livelihood, we believe that a software business is a people's business. 

Are you a problem solver who thrives in the intersection between offering great service and technical solutions? Do you see yourself helping fitness operators when they need support to run their businesses effectively through their administration system? And are you fluent in Swedish, Danish and English? Then you might be the one we are looking for, for our First Line Support at BRP Systems. 

Your main tasks and responsibilities
When working with First Line Support, your main tasks and responsibilities will include:

Being the main interface to our customers and receiving calls from BRP customers. Helping our customers to solve the basic problems they have by handling their requests or bringing the request to second line. After the call, the customer should feel that they have been helped either directly by you or that they know that you have sent a ticket to a system technician.

What we offer

When working with First Line Support, you will be part of something bigger, as we strive to make a difference for our customers, their customers and society in general by offering a great product accompanied by outstanding service. 

You will primarily spend your days at our local office in Malmö. However, we offer a flexible environment where working from home is also an option. As a global company, you will also be part of an international environment where you will have contact with colleagues from the Nordics and other countries in Europe. The BRP system and organisation will give you an opportunity to develop your competencies and professional career. 

Teamwork is one of our cornerstones. You will join a team with great colleagues who support and help each other across teams and departments. We have fun both within office hours and after office hours. A quick game of Ping-Pong or chat at the coffee machine or after work are just a few examples of interactions and events you will take part in when joining our team. 

We can also offer you to work in an industry, “the fitness industry”, that adds value to people and society by supporting a healthier lifestyle. You will also have the privilege to work with a product based on cool technology. 

To be successful, we think …

You have experience in providing excellent customer service and good IT and Microsoft Office skills as well as good knowledge of English, Swedish and Danish both in writing and speaking.

As a person, your service-minded values are expressed by always prioritising your customers and showing sincere interest in their concerns. You are passionate about solving customer-related problems including being one step ahead in solving problems before the customer asks you to. 

As a problem solver, it comes naturally to you to analyse situations to identify illogical solutions and inconsistencies. You see the big picture and can develop effective, sensible and workable solutions. You are a fast learner and can use your current knowledge in a new, flexible way. 

We believe that you have a degree from Upper Secondary School preferable in the finance or technical area. 

Apply for the position

If you have any questions regarding the position, please contact Tobias Östlund by sending an email to tobias.ostlund@brpsystems.se. 

Interviews and selections will be performed continuously. If you are interested in the position, apply as soon as possible, no later than November 1st, 2022. 

Apply by sending your application and resume to hr@brpsystems.se marked “First Line Support, Malmö”.