First line support/Customer service

CTEK is a global market leader in vehicle charging solutions

Established in Dalarna Sweden, CTEK is the leading global brand in battery charging solutions, most specifically vehicle charging. CTEK offers products ranging from 12V & 24V battery chargers to charging solutions for electrical vehicles.

Products are sold via a carefully selected network of global distributors and retailers, as original equipment, supplied to more than 50 of the world’s leading vehicle manufacturers and through charge point operators, property owners as well as other organisations and individuals providing EV charging infrastructure.

CTEK takes pride in its unique culture based on a passion for innovation and a deep commitment to supporting the transition to a greener mobility, by adhering to industry leading ESG standards.

We are proud to have been awarded in Karriärföretagen 2022!

CTEK shows great expertise and passion in its industry and has a solid employer branding work. Through a clear collaboration between the employees and a trust in them, it is precisely they who drive the company forward. CTEK gives you a stable workplace with a warm corporate culture.”

We are now hiring on a temporary basis (at least August-January) a Customer Service Agent in our head office in Vikmanshyttan.

What you do

As our Customer Service Agent, you manage large amounts of incoming communication through our different channels, for example phone, web portal and email. You support case handling via defined channels and processes and handle first line technical support. Furthermore, you occasionally perform service administration including billing, spare parts orders, and price-list updates. You ensure support cases are handled in accordance with agreed Service Level Agreements, defined KPI´s and company policies.

Who you are

It is essential that you have great service skills and a never ending will to help others, have excellent communication skills and a strong customer focus. You are self-driven and action oriented. It is essential that you are accurate and have attention to detail. We believe that you have an interest in technology and is eager to learn new things and develop.

Your skills

You have experience of working in a contact center within applicable area of technology or function. It is an advantage if you have experience from First Line Support. Good computer skills including CRM systems. Fluent in English and Swedish is mandatory. You also need to have a drivers license.

Apply as soon as possible, we practice ongoing selection.