First-line tech support

Are you a tech enthusiast social genius with a strive and passion to deliver first-class support to customers? Then you might be the perfect fit for our journey puzzle at Adway! We are now looking for our next support person who wants to join our fast-paced journey 🚀

About us 

Our mission is to make sure that the talent our customers look for is the talent they speak to, our purpose is to help recruiters spend time with the candidates rather than to spend time on finding them. With our software, we help our customer automize their job adverts on social media and job boards to attract both passive and active talent.

As our portfolio increases, we need to expand our operations team to continue to deliver high-class support for our clients. We're rapidly increasing the number of clients that are putting their trust in our product. Therefore, we are now looking for a new colleague to join us as First-line support!

Interesting! So, what will I do in this role then?

At Adway our main priority is to ensure that our customer gets the best support possible. Your goal is to ensure that Adway's client’s job adverts run smoothly and support them with the help they need to be a satisfied customer. There will also be administrative tasks related to onboarding new customers and optimizing existing accounts.

In this role, you will have responsibility for a broad range of tasks at our support department. This means that you represent Adway regarding all technical matters towards our customers and are responsible for handling support matters from our customers and partners. The technical matters are of varying difficulty and scope, which offers you to develop your problem-solving ability.

This is a coordinating role and involves communication with the market and the development department. It is therefore important that you have good communication and social skills and value teamwork.

Furthermore, you will:

- Make sure that our customer and partners job adverts are published and run flawlessly
- Make changes to our customers' configurations
- Administer changes to new technical implementations
- Answer customer questions through email
- Set up ad accounts and install tracking pixels.
- Ensure that the content of the job adverts complies with existing policies and appeal blocked adverts in the ads networks
- Part of your daily work will include ongoing dialogues with customers, users, and partners.


About You

We believe that the ideal candidate has studied IT and/or have experience from something similar for at least one year. It is also a plus if you have worked with customer service/service professions and with different types of problem-solving. It’s important that you have an interest in learning IT and digital marketing and that you value working with problem-solving because a large part of your job duties will include this.

In order for you to succeed with us, we believe that you are service-oriented, accurate, and stress-resistant. You are a team player who likes to work in a group but also enjoys working independently. You thrive in an environment where we share knowledge with each other and are at the forefront of services and technology. You also like talking to people through chat and email and are personal in your communication.

What we value in you as an applicant:

- Curiosity and drive to want to improve processes and routines
- An ability to quickly understand and identify technical problems and be solution-oriented.
- You express yourself well in speech and writing in both Swedish and English
- Experience from support/helpdesk/service desk or technical support


It’s a merit if you have experience from the following:

- Marketing automation
- Social media advertising
- Overall understanding of JavaScript
- Understanding of digital tracking e.g. via Google or Facebook Analytics and how to install or assist in installing tracking pixels and set up a proper conversion funnel.
- Facebook Business manager
- Experience of working in the case management system Zendesk or similar
- Understanding of Automation (preferably Marketing Automation).


Why should you join Adway?

At Adway we strive to have a caring and inspiring work environment where you are encouraged to be yourself. We believe in a culture that makes everyone feel appreciated, included, and the opportunity to challenge yesterday's ideas! We’ve got big goals, great people, and a culture that supports your success 💪💜🔥

We also offer:

- We focus on your growth. We, therefore, offer Learning Fridays where you can spend the afternoon on your own projects and/or courses.
- The opportunity to work with a unique product that brings great value to our clients which we are very proud of.
- Opportunity to work with continuous product development.
- Become part of a positive, supportive and challenging culture
- Visits to our offices in Stockholm, Poland, and London.
- Lots of social gatherings, after works and trips abroad!


Does the role feel right? Then we look forward to your application - you are just a click away!