Fleet Specialist

VOI PROFILE - Fleet Specialist
Job Family: Fleet Management
Reports to: Team Lead, Site Manager, Fleet Manager
People Management: No
About the role
The Fleet Management team is responsible for all of Voi’s in-field operations, driving operational excellence to keep the vehicles available to our users where and when they need them, making the most out of our fleet at the lowest possible cost, while keeping the fleet tidy.
Our Fleet Specialists are core to running our service and make Voi successful. As a Fleet Specialist you are part of a team that, dependent on local business needs, is responsible for maintaining, repairing, transporting and repositioning vehicles as well as swapping batteries when they are depleted. The business needs will determine the relative time spent between these tasks for any given shift.
For the tasks performed outside our warehouse sites, Voi will provide you with a suitable vehicle depending on local business needs. Your main responsibilities will be repairing and transporting vehicles and batteries.
Responsibilities
Maintain and repair Voi’s fleet of vehicles, either at our warehouse locations or fixes out in the field and take care of the equipment provided to you to do your work and while following to local laws and regulations
Ensure our fleet on the street is always available to users by performing battery swapping tasks in the field as efficiently as possible
Diagnose vehicles which are not functioning and suggest repair action to be taken
Clean dirty vehicles before deploying them onto the streets
Recycle and disassemble vehicles which are broken beyond repair
Assist in receiving, packing and deploying new vehicles and batteries arriving to the warehouse or vehicles / batteries needing to be sent to another location
Adhere to defined Health & Safety procedures set out by Voi in all the tasks you perform as part of your work
Ensure a high quality standard for our vehicles in the field by identifying damaged vehicles, rebalancing wrongly parked vehicles, tidy parking spots and lift vehicles that have fallen over
Search, find and Transport vehicles and batteries from our warehouses to the streets and vice versa in the most efficient and safe manner
Make sure that our vehicles are deployed in a safe and compliant way, while being easily accessible by our users and not posing a nuisance to the citizens of the city
Rebalancing vehicles, which consists of collecting vehicles in low-demand area to replace them in high-demand areas
Be friendly, helpful and respectful to any member of the public that approach you on the street while performing work and to your colleagues in the warehouse

Key Competencies required
Positive attitude - You have a positive outlook and set a pride in bringing your best self to work every day having a positive impact on the people and work environment around you
Hands-on - You are not afraid to roll up your sleeves and get to work and don’t let small complications get in the way of completing your tasks
Collaboration - You are keen to collaborate and work with others and contribute to making a friendly work environment where we help each other
Takes Ownership - You take ownership of your work and feel pride in providing the best possible service to our users, going the extra mile when need
Self-starter - You take initiative and when you see something that could be improved, you either do it yourself immediately or make sure it is communicated to your direct manager or other appropriate person at the company

Qualifications
Must have qualifications:
Previous work experience
General digital worktool knowledge (using apps, slack, gmail)
You speak either the local language or English fluently
A drivers license



Preferred qualifications:
Past experience repairing any sort of vehicle
Past experience as a driver in a logistics or transportation company
Forklift license, fire protection education, first aid training & ADR Certificate
Interest in electric micro mobility vehicles (bikes, scooters etc.)