French Booking Advisor for an Airline Reservations Project - Portugal

Technical support Advisers to Portugal!

Our client,

Our client  is a French multinational BPO company that is making business more human for the world’s most exciting brands.   

By choosing them, you will be part of a community of over 95,000 game-changers from more than 190 locations in 51 countries.  

Join them  and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.  

If this sounds like you, join us in Lisbon! 



As a Booking Advisor, you will:

- Booking management (altering, canceling, or creating new reservations)
- Assist clients via inbound calls and/or chat in the after-sales process by answering inquiries regarding the reservations and attending to potential requests.
- Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations).
- Give real-time, accurate information that empowers the customer to make decisions.
- Go beyond the customer's service expectations so they will remember and share their great experience.
- Listen to the customer's unique situation and acknowledge their needs.






What we are looking for

Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer-orientated and can adapt seamlessly to different types of people. Likewise, it is important that you can multitask, prioritize, and manage time effectively.



We’ll be a great match if you:

- Are Native or Proficient French (C2)
- Have fluency in English (B2)
- Have excellent communication skills coupled with empathy and team spirit
- Have previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential
- Have previous experience in Customer Service or as a tourism/travel representative is a plus
- For non-EU residents, it is mandatory to have a valid work permit.




You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.



Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment.



What we offer

- Competitive wages (14 monthly payments per year)
- Performance bonus
- Transportation allowance
- Health insurance with a dental plan (after 6 months contract)
- Relocation package: shared accommodation and flight reimbursement