French Service Desk Technician to QlikTech

About QlikTech QlikTech s powerful, accessible business intelligence solution enables organizations to make better and faster decisions.Its QlikView product delivers enterprise-class analytics and search with the simplicity and ease of use of office productivity software.The in-memory associative search technology it pioneered makes calculations in real-time enabling business professionals to gain insight through intuitive data exploration.Unlike traditional business intelligence products, QlikView can deliver value in days or weeks rather than months, years, or not at all.It can be deployed on premise, in the cloud, or on a laptop or mobile device?from a single user to large global enterprises.QlikTech is headquartered in Radnor, Pennsylvania, with offices around the world and a network of over 1,100 partners to serve more than 15,000 customers in over 100 countries worldwide. QlikView Global Support currently consists of 33 team members, in five locations around the world.The majority is located in Lund, Sweden.The Service Desk Analysts, Technicians and Technical Experts work closely together as a team to resolve any issues our customers and partners may encounter regarding the QlikView product suite.You are probably a customer service oriented problem solver with excellent communication skills who likes being challenged.If you find this suitable - you may be just the person QlikTech are looking for. Responsibilities: * Incident managing - restoring the disruption in service as quickly as possible 1.Registration of incidents received by web, e-mail and phone in CRM system 2.Classification of incidents 3.Resolving incidents using existing Solutions DB, Knowledge Base, manuals or other reference materials 4.Investigation and resolution of Incidents without known solutions 5.Replication and logging of reported bugs in CRM system 6.Escalation of unresolved Incidents * Customer Care 1.Participation in Customer/Partner events 2.Onsite visits 3.Acting as dedicated support contact for specific customers * Occasional travelling * Occasional On Call work over holidays/weekends Requirements: * Previous experience from working as a Service Desk Technician, System Administrator, Network Technician or equivalent * Education within the IT-area * Experience of Microsoft environments * Experience from working with of some of the following areas: 1.Windows OS 2.IIS 3.AD 4.Windows security 5.Web services 6.XML, HTML, ASPX 7.Citrix 8.SQL Server * Knowledge of ITIL - certification a plus * Native / Fluent in French and English Interested?Send your application as soon as possible as we will go through the applications on a daily basis and the position may be appointed before the due date.Please attach your CV and cover letter in English.Please apply for the job at www.academicwork.se