Front Office Manager

If you are looking to work in Sweden’s capital you’ll appreciate the central location of the Radisson Blu Royal Viking Hotel, at Norrmalm in Stockholm, which is directly opposite the hotel is Central Station.

Our 459 sleek rooms and suites are designed for a good night’s sleep with a focus on well-being and relaxation. A scenic address by the Baltic Sea guarantees that fresh seafood is served to our guests daily at Stockholm Fisk Restaurant. And our rooftop bar HIGH, offers guests refreshing drinks and top-floor views of the islands and archipelago.

The hotel also houses 17 elegant and innovative meeting spaces with a capacity of up to 150 people, plus an atrium large enough to host 450 guests.



Does the hustle and bustle of life excite you? Is guest service your ultimate passion? If you say Yes I Can! here at the Radisson Blu Royal Viking Hotel, we’re looking for people just like you!

At Radisson Blu Royal Viking Hotel, we are one team and make memorable moments for our guests.

Our first class Front Office Team is the heart of the house, and our Front Office Managers exude patience, empathy and personality to host the show through a well-rehearsed, people focused and empowered team.
A smile is essential, but you can’t hide behind it, you must be confident in business essentials and revenue generation.


Your role is to lead our Front Office Team. This includes the responsibility for achieving guest satisfaction through managing and leading the Front Office operation, overseeing and participating in the prompt and courteous check in and check out of guests, creating an environment built on teamwork.
In addition to the Front Office Operations, you will also be responsible for the M&E operations within our 15 meeting rooms with a max capacity of 155 guests. The M&E Supervisor reports to the Front Office Manager.


Key Responsibilities of the Front Office Manager:

Achieve guest satisfaction and rooms revenue goals by supervising the Front Office operation
Oversee and participate in the prompt and courteous check in and check out of guests
Supervise the M&E operations and ensure a smooth running of conferences and meetings
Utilise leadership skills and motivation to maximise team member productivity and satisfaction
Develop of the team members

Requirements of the Front Office Manager:

Proficient in all Front Office and Guest Relations procedures to be a resource when needed
A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management
You have a talent for motivating and engaging team members. 

Commercially aware
Driven and ambitious to inspire the team to consistently deliver and exceed service standards
Clear thinker with excellent communication abilities
IT skills
You are fluent in Swedish as well as in English


The role reports to the Operations Manager.
 

If creating memorable moments is your passion, then check in with us and say Yes I Can! Come join us and Make Every Moment Matter!


Suitable candidates will be called forward for interviews throughout the entire recruitment process.

We look forward to receiving your application!


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