Front Office Manager

Hilton Stockholm Slussen is looking for a Front Office Manager who wants to be part of an international organization with the possibility of an international career. Hilton is one of the world's largest hotel companies with over 6000 hotels in more than 100 countries. Hilton Stockholm Slussen is a full service hotel located with a view over the old town. In addition to the 289 guest rooms and large meeting facilities, we operate several F&B outlets. At Hilton Stockholm Slussen you will be part of an energetic and competent team and report to the Operations Manager.
Do you thrive on creating a welcoming and exceptional guest experience? Do you enjoy leading and developing a team to work together responding to a variety of work situations at the hotel, to ensure you deliver a great guest experience? Then we are looking for you! You might be an Assistant Front Office Manager or a senior supervisor today ready for the next step in your career or a Front Office Manager ready for your next challenge.


What will I be doing?
As a Front Office Manager, you will lead the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, perform the following tasks to the highest standards:
Lead and oversee the Front Office department to ensure our guest service brand standards are met and exceeded
Ensure that the team operates with a sales approach to maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Ensure continuous focus on promoting the Hilton loyalty program, Honors
Evaluate Guest satisfaction and monitor trends thorough our Guest Satisfaction surveys, with a focus on continuous improvement
Be responsible for the department’s budget and cost control
Ensure work schedule is set as per hotels productivity standard and business needs and in line with collective agreement
Recruit, manage, train and develop the Front Office team to enable them to Thrive at Hilton
Set objectives, targets, policies and procedures for the department together with the hotel management team in line with Hilton purpose platform
Maintain good communication and working relationships with all hotel departments in line with Hilton values

What are we looking for?
You are a leader who thrives on providing great guest experience together with your team. You have a minimum of 2 years’ experience from a Front Office leadership role, preferably in a larger hotel with an international environment.
You are comfortable working with computers, specifically with Microsoft Office. You have also worked with a Property Management System such as OPERA or similar
Language skills: Conversational fluent in English as well as Swedish.
It will be beneficial if you have:
A hotel management degree or similar
Previous successful experience of managing and developing a group of people
Previous experience from being responsible for a departments budgets and cost control


What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
Our amazing Team Members are at the heart of it all! Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet your professional needs. We are committed to creating a diverse environment where every team member can thrive and be their authentic self.
As a Hilton team member you will enjoy access to GO Hilton, team member travel program with discounted rates at hotels all over our beautiful world.

Other team member benefits offered at Hilton and Hilton Stockholm Slussen includes:
Hilton University courses including development programs such as Harvard for your development.
Access to ComPsych Employee Assistance Program with free local counselling for mental wellness, family and other personal problem as well as support with financial advice
Local health insurance
Local pension benefits
Free access to the local gym
Parental Pay



Recruitment will be ongoing and we ask you to apply latest 27 March. Please note that the position may be filled prior to the last application date.