Front Office Manager

Wedged between Stockholm’s striking harbor and cultural city center, the Radisson Collection Strand Hotel offers exceptional accommodation and experiences in the heart of Stockholm. Overlooking the beautiful waterways of Nybroviken, this iconic hotel dating from 1912, represents the best in state-of-the-art Scandinavian style and simplicity. Soak up the warm, welcoming ambiance brought to life through elegant earth tones and natural materials such as wood, leather and stone.

The hotel invites guests to experience a defiantly unconventional hotel in 170 rooms and suites with strong connections to Stockholm's vibrant cultural scene and rich history. The hotel also hosts 4 well-equipped and elegant meeting rooms and an atmospheric on-site restaurant The Strand serving tasty Swedish dishes with a modern twist.



Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
We are now looking for a Rooms Division Manager to join our dynamic team here at Radisson Collection Strand Hotel! 
The Rooms Division Manager Role
Our rooms division team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests. The Rooms Division Manager will lead the Front Office team, secure that our outsourced housekeeping team deliver quality service and will manage the Meeting & Events operations.

Our Rooms Division Manager loves the hustle and bustle of life! It’s not just about check-in and check-out. It’s about being the glue between Front Office, Housekeeping and Meeting & Events to make our guest journey a smooth process
You will manage our rooms division team and M&E operations team and lead by example, ensuring all aspects of the guest journey are anticipated and delivered at five-star level
You will be a People Manager fostering a culture of growth, development and performance
You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the rooms division department

As Rooms Division Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do! 


Qualities We Are Looking For In Our Rooms Division Manager 

Flexibility and a positive, Yes I Can! Attitude
An eye for detail
Is a creative problem-solver
Passionate about creating extraordinary service
Excellent leadership skills with a hands-on approach and lead-by-example work style
Strong verbal communication skills
Likes having fun at work
A proven track record in a similar role within a quality environment



What We Offer Our Rooms Division Manager
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

Becoming a part of the #4 Best Employer in the Travel & Leisure industry globally, ranked by Forbes in 2021 and 2022
Special rates for our team members, and friends and families while travelling and staying in our hotels
We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
A workplace covered by collective agreement
An international workplace with colleagues and guests from all over the world

The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.  

Become part of the world of Moment Makers, we are looking forward to getting to know you!


Additional information:
Employment type: Temporary
Duration: approx. 1 year
Ideal start date: June 2023