Front Office Shift Leader

Hilton Stockholm Slussen is looking for a service minded Front Office Shift Leader to join our team.
You will be part of an international organization with the possibility of an international career. Hilton is one of the world's largest hotel companies with over 6000 hotels in more than 100 countries. Hilton Stockholm Slussen is a full service hotel located with a view over the old town. In addition to the 289 guest rooms and large meeting facilities, we operate two F&B outlets and our auditorium as an event location.

Are you passionate about ensuring great guest experience leading the front office team on shift? Do you thrive on providing the best service to ensure our guests feels welcomed? Then we are looking for you!
In the role of Shift Leader you are in charge on shift at Front Office to ensure that you and the team work in line with our Core service skills, brand standards and in line with Hilton values. You will have your own areas of responsibility, working together with and supporting the Front Office Manager in the daily work.
To thrive with us we see that you enjoy and want to:
Provide a high level of service and strive to exceed guest expectations with a welcoming smile.
Ensure check-in, stay experience as well as check-out as per Hilton standards
Enjoy working in a high pace environment with the ability to multitask and creative problem solving.
Be a team player who enjoys leading the team and working together with the front office team as well as all other departments of the hotel to ensure a great stay experience for our guests.
Be able to be flexible and adaptable; staying calm and focused under pressure.
Ensure effective communication within the team as well as with colleagues from other departments by maintaining a secure and friendly working environment.

Qualifications – What are we looking for:
Minimum 2+ years’ experience within Front Office. Preferably in a team leader role or similar
It will be beneficial if you have a degree within hotel management or similar (Eftergymnasial utbildning)
You have previous experience and knowledge in Opera or similar system as well as comfortable working with Microsoft Office programs
It is vital to be able to communicate well in English as Swedish.
Working hours schedule including morning, evening and weekend shifts. May include some night shifts.
You need to have work rights in Sweden already to be considered for this role.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels andresorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure
travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
Our amazing Team Members are at the heart of it all! Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet your professional needs. We are committed to creating a diverse environment where every team member can thrive and be their authentic self.

Hilton Stockholm Slussen has been listed on the Great Place to Work Sweden 2022 as the only hospitality company for our great culture, benefits and team member engagement.

As a Hilton team member you will enjoy access to GO Hilton, team member travel program with discounted rates at hotels all over our beautiful world.

Other team member benefits offered at Hilton and Hilton Stockholm Slussen includes:
Hilton University courses including development programs such as Harvard for your development.
Access to ComPsych Employee Assistance Program with free local counselling for mental wellness, family and other personal problem as well as support with financial advice
Local health insurance
Local pension benefits
Free access to the local gym
Parental Pay