Fulfilment Unit Developer (Automation Technicians)

WHAT YOU'LL NEED TO HAVE
Do you want to be a part of the exciting initiative “Store with fulfilment capabilities” and together create the IKEA store of tomorrow? Are you passionate about automation and implementing efficient and innovation solutions? We are looking for creative and collaborative individuals who want to support IKEA to be at the forefront of new technological solutions and support our growth and ability to meet our customer's expectations in this new multichannel world. As a person, you have a desire to understand the IKEA business and customer needs and influence improvement of the business with focus on customer satisfaction. You enjoy applying a tactical and operational approach for analysing business opportunities from a customer perspective and get inspired by challenging situations. You possess a strong ability to identify needs and drive change within the organisation on group and market-level acting in a multi-cultural and matrix environment. To be successful in this position, you have a University Degree within engineering, automation, logistics, economic or a proven track record working with automation solutions. You have been working within your area of expertise for at least 2-5 years and achieved a good understanding of how to handle material flow solutions within warehousing, logistics, and/or a retail environment. You have a comprehensive understanding of how service fulfilment is leading to excellent customer fulfilment and good knowledge of relevant IT systems/solutions/tools associated with this area. Furthermore, you are experienced within project- and vendor management and know how to successfully lead projects on country/market/national level. Experience within IKEA or another large retail business together with knowledge about the IKEA System landscape would be a big advantage.
Furthermore, you have:
• understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach
• understanding of the customer needs, demands and expectations on the market
• knowledge about how to apply market/industry knowledge to achieve organisational goals and objectives
YOUR RESPONSIBILITIES
Within the initiative of “Store with fulfilment capabilities”, you will develop automated solutions that support customer fulfilment in our IKEA stores. You will act as the subject matter expert and together with the other members of the deployment team, create and implement a solution portfolio best suited for the individual store situation. You will also work close together with the Service- and Store Fulfilment Operation Leaders and together transform our stores to more efficient and customer-centric fulfilment units. Moreover, you will contribute with both knowledge and expertise to multichannel development bridging the knowledge from the store with fulfilment capabilities initiative to a country specific store project. Your role should analyse the pre-conditions met in a specific store environment and matching it with the prerequisites required to use a special bundle of automated solutions.
More in detail you will:
• Analyse, design & dimension automation solutions to be implement and run in several automation projects.
• Enable higher throughput of flows from existing stores and find solutions which are scalable, space-optimized while retaining a good customer experience in the store
• Take responsibility for the development, testing, and support during implementation of new technical/automated solutions in the project stores
• Coordinate and collaborate activities with other IKEA teams, and suppliers while supporting the design of the systems to ensure the designed solution works seamlessly within the store processes
• Establish and collect proper data that will help the need analysis and support the design process of the solution.
• Contributes to business cases by giving indications during initial feasibility studies
• Secure that solutions provided are meeting an optimised end-to-end customer fulfilment process
• Work with suppliers to develop systems and subsystems
• Facility a constant development process by bridging learnings from one project to the next
• Be the technical spokesperson towards automation and innovation suppliers and secure that their engineers understand IKEA's business needs
This is a temporary assignment for a period of 2 years and the location is Malmö.
ABOUT THIS WORK AREA
The Store with Fulfilment Capabilities Initiative is a key initiative of IKEAs strategic transition projects becoming the leading multichannel home furnishing retailer. The assignment is to deploy a portfolio of solutions to empower existing stores with fulfilment capabilities, making them a key element in the multichannel network while keeping their commerciality in meeting our customers. This portfolio covers the end to end process of order fulfilment in a store from Goods Receiving, to storage, picking, order preparation, order storage up to outbound&handover from stores and they need to be adopted to the countries’ needs.
The deployment Initiative is asked:
• to implement new store designs in multiple markets across the world
• run several automation projects enabling higher throughput of flows from existing stores
• match technologies and working methods with return on investments evaluations of countries and find the sweet spot to balance both
• secure that required digital enhancements are delivered and implemented in respective units
Group Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing a reality. To support IKEA in achieving business objectives, CFF acts as a customer-centric, fully integrated, process-oriented organisation with an end-to-end approach. Enabling us to develop our business and deliver results across functions together with our partners. We are focusing on providing a seamless shopping experience with great quality in all touchpoints for the many people.
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you have any questions related to the recruitment process, feel free to reach out to freja.fahlen.samuelsson@ingka.ikea.com. We will be reviewing applications on a continuous basis. Warmly welcome with your application!