Fulfilment Unit Operations Leader - Group CFF

WHO YOU ARE
We are looking for a Fulfilment Operations Leader who has prior knowledge and interest in both store and central unit operations. In this role you will work with the Fulfilment Unit Operations team, an area that has been identified as one of the biggest growth drivers with a special focus on strengthening our retail foundation in the fulfilment units and by that securing the preconditions for growth.
To succeed in this role, we believe that you have a strong ability to identify opportunities for improvements and drive change through co-creation on both group and country levels. You are passionate about achieving and exceeding goals in order to challenge the business for constant improvement and higher efficiency. We do also believe that you have an excellent collaborative and communication mind-set. You have a strong passion for leading business through people and are inspired by the IKEA vision, values and culture in your daily work.
You have several years of experience in working with fulfilment unit operations end to end. Through leadership, you have the proven ability to make a difference by positively influencing the business directly as well as through collaboration. Meeting and interacting with various business partners, especially in matrix relationships, and knowledge of building long-lasting relationships through all levels is something you enjoy having as an integral part of your work. It comes natural to you to improve ways of working and be the driver for change. You have deep knowledge of the IKEA processes, supply chain, warehousing and store operations. You have strong analytical, organizational and change management skills and are fluent in English, both verbal and in writing.
You have knowledge in the following areas:
• IKEA business model, the strategic landscape and IKEA ways of working
• Good understanding of the IKEA Supply Chain
• Excellent business understanding: understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach
• Excellent understanding of the customer and co-worker needs, demands and expectations on the markets
• Strong market and industry intelligence: apply market and industry knowledge to achieve organizational goals and objectives; understand market specifics when making decisions
• Good change management and leading in the unknown/exploring
• Stakeholder management: excellent knowledge of how to identify and involve relevant stakeholders in a project, process or question to make things happen
• Strong financial competence and understanding of the financial impact on total network
• Knowledge of relevant IT solution landscapes associated with Customer Fulfilment


YOUR RESPONSIBILITIES
Together with the Group Fulfilment Unit Operations team establish and ensure operational excellence in the area of customer order fulfilment and replenishment, with a long-term focus based on the organization’s vision.
More in detail you will be responsible for:
• High performing operations and an efficient distribution network connected to all fulfilment operations in all INGKA run fulfilment and replenishment operations
• Monitoring availability and logistics costs affecting the retail result and to initiate actions when necessary, to reduce these costs
• Closing the gap in operational performance, lifting efficiency and quality of the operations in all INGKA run fulfilment and replenishment operations
• Contribute with both knowledge and expertise to optimal operational and multichannel development and participate in related business- and process forums, sourcing activities as well as to all matrices, global and market initiatives and competence networks
• Contribute to global and central supply chain development together with Inter IKEA counterparts
• Responsible to provide support, guidance and sharing of best practices for all fulfilment operations in all IKEA units with the respective market function to secure an inspiring and motivating environment where people and talent are continuously developed including long-term competence building and succession planning, diversity and inclusion
• Responsible for ensuring that the Customer Fulfilment Sustainability Agenda is included in all operational aspects of the business connected to fulfilment unit
This role is based in Malmö.


ABOUT THIS WORK AREA
We are focusing on providing a seamless shopping experience with great quality in all touchpoints for the many people. Customer Fulfilment (CFF) plays a fundamental part in making IKEA multichannel retailing a reality. To support IKEA in achieving business objectives, CFF acts as a customer-centric, fully integrated, process-oriented organization with an end-to-end approach.


QUESTIONS AND SUPPORT? LET'S CONNECT!
We look forward to receiving your application in English as soon as possible but no later than the 15th of September 2021. We will start with the interviews earliest beginning of September, due to the vacation period.
Warmly welcome with your application!