Fundraising Operations Manager

Greenpeace stands for positive change through action.We defend the natural world and promote peace.We organise campaigns to protect oceans and ancient forests, prevent climate change, and eliminate toxic chemicals.At present Greenpeace Nordic employs 60 people.Our supporters play a critical role in this work so it is essential everyone receives the highest standards of support and care and that all information held on our databases is accurate, processed correctly and in a timely way.You will be based in Stockholm, reporting to the Fundraising Director, and line managing the supporter service team of five.You will be responsible for developing and maintaining fundraising operations throughout the four Nordic countries, involving critical financial processing and quality reporting.You will also manage external agencies making sure agreed time scales and standards are met.This is an exciting time to join Greenpeace as we implement new database systems and business intelligence reporting tools.You will play a vital role by delivering process and quality improvements to complete our vision for exceptional supporter care and outstanding execution of fundraising operations.We need a talented individual who wants the opportunity to make a difference.You'll need: - Proven track record of business process improvement - A focus on quality - To have successfully supported and motivated teams - A thorough knowledge of database and reporting systems - Excellent communication and motivating skills - A mix of strategic and detail For a more detailed job description visit our website at www.greenpeace.se.This is a permanent position with a six month probation period.