Future Talent Programme - Customer Service Operations Trainee

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
Job Summary
At Tetra Pak, we’re committed to making food safe and available everywhere. And on our Future Talent Programme Technical Vocational Track, your curiosity and desire to innovate will help deliver this every day.
From day one, you’ll begin to expand your technical talents. Supported by a development programme and backed by a world-leading food processing and packaging company, you’ll learn, grow, and deliver excellence that will help you exceed your potential.
With your energy and passion for learning, your work will make a meaningful difference to hundreds of millions of people around the world every day.
Join us and make an impact to be proud of – for food, people, and the planet.
To find out more about our Future Talent Programme Technical Vocational Track, https://www.tetrapak.com/en-pl/about-tetra-pak/careers/future-talent
Future Talent Programme is a Trainee Program within Tetra Pak. We offer a permanent position from start in September 2024 at our site in Lund.
You will be based in Lund, Sweden but you will work in a global arena. You will report to the Service Delivery Manager based in Sweden.
What you will do
You will become part of Tetra Pak’s Customer Service Operations team (CSO) that is responsible for the delivery of technical products and support to our customers by providing corrective and preventative maintenance as well as troubleshooting services. The position will be home based and will be part of a larger international team. We deliver service throughout southern Sweden, but also support our Nordic and Northern European neighbours when needed. The work is carried out at our customers’ facilities and the position requires 60-70% travel, time away from home depends on your personal location relative to our customers.
As our new Future Talent Programme – CSO Trainee, you will:
Establish and maintain a positive relationship with customers.
Handle their technical support queries, and follow-up on their concerns and/or problems.
Perform scheduled maintenance on mechanical and electrical equipment to ensure equipment reliability.
Carry out the installation, troubleshooting, and repair of mechanical equipment, electrical equipment, and control systems.
Manage documentation related to activities according to established protocols.

We believe you have
You have a technical education (Finished in 2023-2024)
It is possible that you have experience working in a technical environment, and an attitude for maintaining mechanical and electrical equipment
You possess good English skills, both verbally and in writing. Swedish fluency is a plus to best cooperate with our customers.
Proficient in using MS Office tools
Understanding of automation programming is considered advantageous
(PLC’s, RS Studio 5000, RS Linx, RS Networks)
You are willing to travel 60-70% of your working time
You have a B Driving license
Previous international studies/experience are considered meritorious

We believe you are a person with curiosity and energy! You have a result and quality driven attitude, and you are naturally analytical with good problem-solving methodology. Furthermore, you have a collaborative approach, building relations and networks comes natural to you.
We Offer You
A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
A culture that pioneers a spirit of innovation where our industry experts drive visible results
An equal opportunity employment experience that values diversity and inclusion
Market competitive compensation and benefits with flexible working arrangements

Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
This job posting expires on 2024-04-14
To know more about the position contact Scott Brown at +46 46 36 2372
Questions about your application contact Emma Berndtsson at +46 46 36 4582
For trade union information contact Sveriges Ingengörer Lars Haraldsson at +46 46 36 2533 and Unionen Lisbeth Larsson at +46 46 36 2320
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.