German Advisor for a new project in Travel/Transport industry - Lisbon, ...

Are you the one that we are looking for?

German Advisor for a new project in Travel/Transport industry

Lisbon, Portugal







We are looking for a:

We are looking for fluent German speakers to become part of our clients Team in Portugal.

Your role,

- Meeting and exceeding Customer needs and discovering the best solution
- Identify and provide effective solutions for any issues
- Providing outstanding Customer service at all times
- Providing Support in their native language but also for our English-speaking customers on all channels
- Processing of bookings within the booking system of the company
- Communicating with Operators around the globe to process customer bookings
- Proactively identify opportunities when dealing with all client queries




Why Our Client?


Our Client value,

- Customer Service experience (at least 1 year in a call centre or helpdesk position)
- IT skills from the previous role would be beneficial
- Experience to deal with demanding customers/ complaint handling
- A good communicator with excellent verbal and written use of their native and English language
- Good time management skills and organized with attention to details


For non-EU applicants, it is mandatory to hold a valid work permit

Tips,

- Take responsibility to ensure expectations are exceeded
- Enjoy offering exceptional customer service
- Team Player
- Able to manage own time and work towards set agreed targets independently


Will be your key to success!



We offer you,

- Starting schedule from 1 pm to 10 pm (Sunday to Thursday)
- Competitive salary (14 monthly payments per year)
- Language bonus (14 monthly payments per year)
- Monthly performance bonus
- Monthly meal allowance
- Relocation Package (travel + 3 accommodation months)
- Helps to find accommodation in Lisbon
- Great office location with easy access by public transport
- Recognition program for referral friends
- On-site kitchen, fresh fruit twice per week, and vending machines with employee discount
- Private Healthcare + Dental insurance (after 6 months)
- English speaking Doctor on site
- Initial training fully paid by our client and included in the contract
- Regular Careers Opportunities based on your internal job performance, including the management position


For non-EU applicants, it is mandatory to hold a valid work permit



Are you one of those who have these skills?

What we expect (preferred):

- Customer Service experience (at least 1 year in a call centre or helpdesk position)
- IT skills from the previous role would be beneficial
- Experience to deal with demanding customers/ complaint handling
- A good communicator with excellent verbal and written use of their native and English language
- Good time management skills and organized with attention to details





You match with the first part. We hope that you apply today!


About Our Client

Challenge yourself!

Our Client is happy to be the company where you can develop your talent in a high-energy multicultural environment.

Our clients Customer Support will boost your knowledge in worldwide leading brands’ strategy, customer behavior, and market knowledge for life.



Contact:
Contact us for more information regarding the position or send us your application:

Recruiter

Johan Röhl

johan@workinternational.se

Recruiter

Emilia Holländer

emilia@workinternational.se

Recruiter

Janette Heweling

janette@workinternational.se



Project Manager

Viktor Strömberg

viktor@workinternational.se

46 (7) 336 633 97