german and english speaking it-support in gothenburg

Job description
Randstad Technologies are now looking for a 1st line support for one of our clients. Here you will be part of a friendly team working together to solve end user issues within it-infrastructure and application support. You will also be involved in different projects aimed at continuously improving the support and service. Sharing knowledge with colleagues and documenting issues is of course included in the position.


Even though most of the issues come from a ticketing system, being a member of the it-team also means helping end users onsite when needed.


This is a long term assignment where you’ll have the opportunity to develop your support skills and start your consultant career journey at Randstad.


Randstad Technologies is specialized in competences within IT. As a consultant with us, you get a competitive salary, benefits and collective agreements. Your consultant manager is always there for you and ensures that you get varying and developing assignments at different companies, within different industries. At Randstad Technologies, your personal development is in focus, and you are offered a large network and many social activities.

Responsibilities
Provide first line support, with focus on service, to end users and continuously work with improvements.


Actively participate in building and maintaining Knowledge base articles related to the end user support.


Participate in projects when needed.

Qualifications
We are looking for candidates with at least 1 years of 1st line support experience (Microsoft platform) and at least a high school education, preferably in IT.


You need to have knowledge in IT support processes, and if you have an ITIL foundation certificate or training, that is a plus.


We put a lot of emphasis on personal suitability and for this position we are looking for a cooperative, communicative and team focused candidate with a curiosity for IT and technology.


To qualify for this position you need to be fluent in English and German, written and spoken. If you also know Polish, it is a big advantage.


For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.

Experience
At least 1-2 years relevant experience.

Application
2022-04-30, selection and interviews will be ongoing. The position may be filled before the last day of application, therefore, apply as soon as possible.


For more information: carolina.klockaregullesjo@randstad.se

About the company
Randstad Technologies specializes in the field of IT and is part of Randstad, the world leader in recruitment and consulting with operations in 38 countries. With this global network, in combination with our strong local foundation, we can offer a wide range of varied and developing assignments and jobs for you who are a specialist in IT. Our mission is to help you reach your true potential with your career in focus!