German and English speaking Trainer for Foundever - Athens

About Foundever™
 
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
 

Come and work with us.
 
We are looking for a talented German & English speaking Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.
 

As a Trainer, your daily responsibilities will include:
 
Create, deliver and conclude trainings for new hires
Develop continuous trainings for teams based on requirements
Conducts scenario & role play based sessions for new and current customer advisors
Observes targets and collect feedback for training purposes
Build annual training program and prepare teaching plans for the team
Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
Direct structured learning experiences and monitor their quality of the results
Acclimate new hires to the business and conduct orientation sessions
Assess training effectiveness to ensure incorporation of taught skills and techniques, such as objection handling and consultative selling techniques
Periodically evaluate ongoing programs to ensure that they reflect any changes in the market and trends
Stay informed about client processes, trends and strategy, as to recommends programs, trainings changes where appropriate
Perform any other reasonable duties that may be requested by the Client or Direct Managers
Take responsibility for own personal development.
Understand and comply with all regulatory, fair-trading and competition rules and adhere to Health, Safety and Security responsibilities.


To succeed in the role, you will need to have:
 
Fluent German and English verbal and written communication skills (C1)
GDS, Amadeus system knowledge
Ability to travel for training purposes 
Good organization / time management skills
Strong Sales skills
Strong communication skills
Ability to work with a variety of people from diverse backgrounds
Ability to solve problems and offer suggestions
Ability to influence behavior
Ability to adhere to all organizational policies and procedures
Coaching skills
Must hold EU citizenship or valid work permit for Greece
 
 
Education and experience
 
Previous training/coaching experience needed
 
 
Knowledge/abilities
 
Ability to organize, prioritize and multi-task.
Ability to present to a classroom
Effective management of time
Experience of relevant sales training and sales coaching techniques
Very good listening skills
Ability to provide feedback in a positive, objective and supportive manner
Able to effectively use Microsoft applications (i.e.: Word, Excel, PowerPoint, Project, Outlook etc)
 
 
Go further with Foundever™
 
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
 
Very competitive wages and stability
Fully paid training
Permanent contract
Private healthcare 
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
EverBetter wellness program (Fitness room in our premises & Personal Trainer)
 
 
 
At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.
 

Apply Today!



Required language: German