German Customer Support Advisor. Portugal

Job Opening: German Customer Support Advisor. Portugal
Portugal, Explore the Sun, and Sea
If you love sports and outdoor activities, Portugal is your ideal playground. With 300 sunny days a year, you will find yourself surfing in Algarve, canoeing in Azores or scuba diving in Lisbon – yes, the capital. Not a water sports enthusiast? How about hiking above the clouds in stunning Madeira or just playing any ball game you can think of?
Portugal, the place to be
Portugal is a great place to be and to live in. It has a warm climate, great food, low cost of living, low crime rate, political stability, and these are just the beginning. Not to mention the Portuguese are friendly, welcoming people, and treat immigrants with warmth, kindness and openness. Also, Portugal is blessed with lush vegetation and dramatic landscapes that are a haven for nature enthusiasts.
Live in Portugal
Portugal is ranked among to be the best place to live in Europe, and it has everything needed to make it your home. Most cities have it all, ranging from bustling shopping districts, wild nightlife hubs to cozy local quarters, coupled with a unique cuisine, numerous cafés and restaurants, exotic shops, Atlantic beach vibes. Make your life in Portugal filled with fun and adventure.
Work in Portugal. About our client
Our client is a French multinational Contact Centre (BPO Business process outsourcing) where they represent the world’s most exciting brands. By choosing our client as your employer you will be part of a family of over 80,000 game-changers from more than 170 locations in 50 countries. Join our client in Portugal, and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
You as our Client’s employee
· Work in a diverse environment with people from over 58 nationalities
· Benefit from our client’s modern amenities, many discounts in local businesses, company parties and events and much more!
· Our client promotes inter-company mobility to work at any of our sites around the world
· New and modern offices in Lisbon, Oriente, in Portugal.
Our Client Is Looking For A: German Customer Support Advisor
Job Description
Our client’s brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things. As a Customer Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.
Functions / Tasks / Responsibilities
As a Customer Support Advisor, you will:
· Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.
· Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
· Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
· Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
· Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
Requirements
· Proficient in German (C2)
· Fluency in English (B2)
· Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
· Demonstrate patience when communicating and solving issues
· Treat all data and personal information with utmost confidentiality
· Proactive, self-motivated and a great team player
Benefits
· Relocation package (free flight ticket)
· Health insurance with a dental plan (after 6 months contract)
· Meal allowance (tickets restaurant)
· Shared accommodation and flight reimbursement
· Opportunities for career progression
· Possibilities for an international career through our client’s International Mobility Program
· Bonuses

Technical Details
Job Title:
· German Technical Support Advisor
Department:
· Customer Service/Support
Country:
· Lisbon. Portugal
Languages Required:
· German: Fluent (C2)
· English: Good (B2)
Annual Gross Salary:
· Competitive wages (14 monthly payments per year)
· Signing bonus (1000€)
· Tickets restaurant
Years of Experience in the Position:
· Minimum 1 year (Preferred but not required)
Employment Contract Type:
· Permanent
Working Hours:
· Full-time
Qualifications(s) Required:
· German: Fluent (C2)
· English: Good (B2)
Job Reference
Portu.3196




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