German Customer Support Consultant - Remotely from Serbia

German-speaking Customer Support Consultant
-(Work At Home) based in Serbia

Job descriptionAs a Customer Service Consultant, you will be the primary contact for Lufthansa passengers and you will be answering questions mostly regarding flight reservations, cancellations, and online check-in via phone. All the Customer Consultants are taking calls equally in their market language and also in English from various countries (e.g. Germany, Scandinavia, United States…).Profilerequirements
As a Home-Based Agent, you need to be located in Serbia.You speak German and English fluently.You have great communication, multitasking, and problem-solving skills.A big plus if you have been working in customer service in the past. A fast, wired internet connection is required (min. 16/10 MBPS). WiFi connectivity is not supported, and a personal smartphone isrequired for authentication purposes.
We offer
The provided equipment includes a PC, monitor, headphones, mouse, and keyboard. There is a 35 (net) monthly contribution for home office.
We offer a limited (1-year) contract with a 6-month probationary period and the possibility of renewal.
Private health insurance is included (Generali Health; coverage limit: 3,000 net/year), along with 21 vacation days.
A remote position based in Serbia.
A professional and multicultural working environment with people from different nationalities.
Gaining experience working in a world-leading flight company.
Opportunity to grow within the organization.
Fixed salary + bonus.
Allemployeeshavespecialbenefitsanddiscountsfor services andproducts, such as flight tickets, Multisport cards, and freepsychologists and psychotherapists.


Interviews take place on an ongoing basis, so apply today or contact one of our recruiters below!

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