German Social Media Customer Support

Do you want to start a career in Customer Support for the Social Media industry?
Working for one of the biggest Social Media platforms can be for sure a great stepping stone to start a career in Athens.
Are you a fluent German speaker? We are looking for German Social Media Customer Associates to start a promising career in Customer Service.
Pack your bags for Athens and kick-start your career.

Responsibilities
Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them
Address issues via chat, email or phone channels, following operating procedures
Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues
Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution

Requirements
Native / near-native level of German
B1-B2 in English
Tech-savvy and curious about new technologies mentality
Excellent Verbal & written communication skills
Ability to organize and follow-up multiple tasks with accuracy and timeliness
Previous Customer Service experience is an advantage

Benefits
Complete relocation support (flight ticket to Greece, 4-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
Competitive monthly salary + 2 extra salaries per year
Monthly Performance Bonus
Private Health Insurance
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break area



Required language: German