German speaking 2nd line Agent to Jollyroom

2nd Line Agent
We are looking for you who are keen on service and quickly identifies solutions and development opportunities, leading to us always providing the best service to our customers. Your goal is in line with our business purpose: to simplify the life with kids. As a 2nd line agent, you support 1st line agents and act as support for them in customer matters, business systems and company routines.
This position is suitable if you have previous working experience in customer service and are ready for the next step in your career, taking on extra responsibility.
Working conditions:
Daily support to 1st line agents
Conduct in-house educations and introductions
Update and translate documents and manuals
Run and participate in projects to develop the customer service department
Develop and improve collaborations with other departments

Qualifications:
1-2 years of experience working with customer service
Fluent in German, understand Swedish (Since Swedish is the company language)
Comfortable in decision-making, works independently and goal-oriented with the company’s best interests in mind
Great computer skills, well experienced in Excel

Meritorious:
Excellent communications skills with speaking and writing Swedish
Experience working with SAP and Freshdesk

We as a company offer you:
An entrepreneur-driven business with a youthful and vibrant environment
Fast-paced development and an exciting industry with great potential
Career opportunities
Collective/Union agreement
Wellness allowance
Location near Gothenburg; 15 minutes by car to the city

Practical information
Apply with resume and personal letter
Start date: 16th of May
Full time (40h per week) temporary position, from 16th of May until January 2023
Location: Gothenburg, Sörredsvägen 111
For questions contact: Amanda Vitalis, via Amanda.vitalis@jollyroom.se

Were you even more curious about Jollyroom? Do not forget to follow us on LinkedIn! Below you will find a selection of our latest news:
We reached two billion in turnover ->
https://www.market.se/affarsnyheter/forsaljning/vd-ns-besked-efter-att-jollyroom-betat-av-ytterligare-en-miljard-vill-expandera-till-fler-lander/
We have built a new JollyCampus in Gothenburg ->https://www.helahisingen.se/jollyrooms-vd-bygger-campus-och-ar-inte-radd-for-amazon-vi-kan-ge-dem-en-match/
We won the Swedish SEO award in the category Children & Toys for the third year in a row! -> https://svenskaseopriset.se/#winners
As part of ensuring high quality in our recruitment processes, we carry out tests, taking reference and background checks.
We are currently avoiding calls from recruitment and advertising providers.