German Speaking Customer Representative - From Home

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
We are looking for a German Speaking Customer Representative to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits:
- Full-time contract, 39 hours/week: rotative Monday – Saturday from 09:00 to 18:00
- Salary: 18,000 euros gross/year + up to 1,900 euros gross/year in bonus
- Great office location in Barcelona and posibility to work from home*
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the International Mobility Program
What you’ll experience with us
As a Customer Representative in our team, you will:
- Take incoming user requests B2C (via telephone/email, log call details onto case management systems and provide response and resolution within SLA to customer)
- Solve requests/incidents that require a higher level of technical knowledge
- Solve requests/incidents related to more specific products/apps
- Maintain knowledge and expertise associated with applications specific to Users
- Progress / close service requests to a satisfactory conclusion on call management system
- Proactively update customers with status and resolution progress
We’ll be a great match if you:
- Are native or proficient in German and advanced in English
- Have excellent customer care skills
- Have high IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music and Audiovisual products
- Are Windows and Mac environment literate
- Have adequate professional experience
- Have 1 year in a customer service environment, preferably technical support
- Have excellent customer care knowledge and awareness
- Are responsible and independent
- Have good communication and team skills, flexibility and stress resistance
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.
Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.
If this sounds like you, join us!


We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.

*Conditions apply, our recruiters will explain 

RRQ23-007091-1-GERMANY 


Required language: German