German speaking Customer Service Agent - Full time

Born in 2014 by Creative Director, Max Svärdh and CEO, Albin Johansson, Axel Arigato is a Sweden based contemporary brand that started from an Instagram page and an idea to break into the footwear market.

With deep roots in music, art, architecture and what is contemporary, Axel Arigato has defined itself by offering more than a product. It has been created to leave an experience at the front of mind, whether it’s via stores, online or through events.

Axel Arigato currently has 6 stores, including London, Copenhagen, Stockholm and Gothenburg with more pending. Expanding from 2 people to now hiring over 75 members of staff in 5 years, Axel Arigato also operates a subsidiary office in London.

Join us!

We are a customer centric organisation, and as such, going the extra mile is second to nature.

As a Customer Service Agent (CSA), you will be responsible for responding to customers queries and complaints in English and German. The CSA will manage the end-to-end experience of the customer’s journey, looking at ways to promote self-help before and after they initiate contact with the department, ensuring the best possible service is delivered in all our online channels.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Work with customers’ requests through our request management system, Zendesk through email and other platforms, including but not limited to Instagram, TikTok, Facebook, Twitter and WhatsApp.
• Maintain updated knowledge of all company’s products and services in order to provide sufficient and correct information to customers.
• Provide products and service improvement recommendations in order to exceed customer’s expectations.
• Proactively monitor order flow to ensure that delivery of products to customers is seamless.
• Gather necessary information from customers, escalate issues to respective departments, follow up on resolution and update customers accordingly.
• Maintain a good relationship with customers, internal and external stakeholders to ensure customer satisfaction is attained.
• Support the Online team with translating content for our website and social media channels.

Requirements

• The right candidate values service and puts customers at the heart of everything.
• You enjoy working in a fast-paced environment.
• You are comfortable collaborating with a diverse group of peers and communicating your ideas across the organisation.
• You have a good knowledge of basic computer applications.
• You are able to work in rotational shifts, between 7am and 9pm, weekdays, weekends and public holidays.

Qualifications

• We are a fashion company; experience and interest in fashion is a big plus.
• Good communication skills, both written and spoken.
• Fluent in English and German.
• Experience in Customer Service or service industry is meritorious.
• Experience in working with Zendesk or any other service request management tool is a plus, but not a requirement.

Availability:

This is a full time position with immediate start.

Please apply by providing a brief motivation letter and CV in English as soon as possible. We will hire as soon as we find the right person.

Start date: Immediately or according to agreement

Salary: According to agreement

Location: Gothenburg HQ