German Speaking Customer Service Specialist within Supply Chain function

Are you a German speaking person who would enjoy a coordinating position, giving excellent service? Do you want to be part of an exciting journey, in a new team where you have the opportunity to contribute to growth from the start? This position offers you to be a part of an international environment with focus on sustainability where you get the opportunity to develop professionally.


About the company
Billerud is a world leading company in superior paper and packaging materials made from virgin fiber; committed to sustainability, quality, and customer value. The company provides paper and packaging materials that challenge conventional packaging for a sustainable future. Billerud has production units in Sweden, USA, and Finland with approx. 5800 employees globally and customers in over 100 countries.


Billerud are passionately committed to their customers and their business every day. As Customer Service Specialist, you will have a central role to inspire and make Billerud’s customers feel confident in making the best packaging choices that help reduce their climate impact. You will be a part of the new Customer Service team at Billerud’s head office in Solna, Stockholm.


Tasks and responsibilities
As Customer Service Specialist your main responsibility is to provide excellent customer service on a high professional level, from customer order to delivery and invoicing. The main goal is to deliver according to the customer promise, meanwhile providing professional and proactive service. You’re responsible for the order during the whole process from order receipt to delivery. This includes coordinating inventory planning and domestic delivery planning from external terminals. The job requires a good attention to details and a thorough understanding of risks in supply chain to pro-actively mitigate those risks.


In the position you are the customers point of contact meanwhile acting and coordinating internally with supply chain colleagues and other stakeholders within the company. Finally, you’re also responsible for handle claims and export documents, including goods inspections to support our customer’s import process.


Education, experience and personal characteristics
Minimum 1 year work experience in a customer-related position
Minimum 6 months to a year experience of work in the paper industry
Fluent in English and German, both in spoken and written
Documented experience and knowledge in working within different IT-systems
Bachelor’s degree of Science/Business Administration is a merit
Experience of supply chain



To thrive in this position, you have a strong drive to evolve within the area of customer service in combination of supply chain and logistics. You’re motivated by learning new things meanwhile taking initiative to develop both yourself and the department further. Since you have a lot of interaction with customers and colleagues, you are a person with a natural commitment för building relationships with a service-oriented attitude. We believe that you work proactively with a problem-solving mindset in combination with a business focus to ensure win-win situations for the company as well as the costumers. We also believe that you can structure your work and be able to prioritize what’s most important at the moment.


Other information
Start: As agreed upon
Location: Stockholm, Sweden
Salary: As agreed upon