German-speaking Customer Service to KW PARTS

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Do you have a passion for customer service and speak German? Then you´re exactly who we´re looking for! We are recruiting directly for a customer service representative to our client KW Parts, Europe´s leading supplier of American car parts. As a customer service representative at KW Parts, you will be part of a delightful and close-knit team of 11 people. Here, you´ll work in an exciting and varied role with many points of contact, both internally and externally. Sounds good, doesn´t it? If we´ve sparked your interest, then keep reading!

About the Role

As a customer service representative, you will handle KW Parts´ corporate customers in the German market. You will handle cases that come in through phone and email, mainly involving customers in need of spare parts for American cars. In this role, you´ll be both supportive and advisory, ensuring that the customers receive a complete package with everything they need. Additional responsibilities include order processing, return follow-ups, administrative tasks, and upselling their high-quality and extensive product range. You will be based at their office in Kista, Stockholm and you will report to the Customer Service Manager.

Your tasks include:

• Support and provide advice to corporate customers via phone and email.
• Manage orders and follow up on returns.
• Collaborate with other departments to ensure smooth processes.

Qualifications:

• Fluent in German and English.
• Previous experience in customer service and/or administration.
• Good proficiency in systems and knowledge of the Office suite.
• Knowledge of Swedish is strongly preferred.

Interest in cars and automotive technology is a would be highly beneficial.

Who We Think You Are

In the role of as customer service representative, you´ll be speaking with many customers daily, we see that you possess good communication skills and can express yourself well both verbally and in writing. You are motivated to provide first-class service, always putting the customer first and strive to deliver high-quality solutions. Therefore, you have a keen interest in solving problems to arrive at effective, quality solutions. This role would be particularly interesting to you who have an interest in automotives and cars!

Working Hours/Duration

Direct recruitment at KW Parts, with a period of six moths probation.

• Start: Immediately/As agreed.
• Working hours: Mon-Fri 8–17. Full-time, 40 hours/week.
• Location: KW Parts has its office in Kista, and for those interested, there is an opportunity to work from home one day a week.

About KW Parts

KW Parts was founded in 1975 and is currently Europe´s largest supplier of spare parts and accessories for American cars. They are designated as the primary aftermarket supplier and European partner to General Motors NAV (North American Vehicles). At KW Parts, you´ll find a strong and well-established player in the European automotive market. They always strive to be the most reliable supplier and ensure that satisfied customers are the standard. They operate in 37 countries, with customer service located in Belgium and Sweden.

As an employer, KW Parts is adept at harnessing the potential of driven and dedicated employees. They offer many career paths, allowing individuals with the right potential to grow and develop. KW Parts is responsible and ensures fair and just employment conditions, with all operations covered by collective agreements. KW Parts also provides a wide range of benefits, such as advance leave, extra parental pay, and a generous wellness allowance.

The Place – Where Happy Work Happens

Does this sound interesting, and do you still want to apply for the job? Great – if you succeed in securing the position, you´ll also become a part of The Place! As an employee at The Place, you´ll have access to competence networks, mentorship, and secure conditions. In The Place, you have a Worklife Partner interested in following and developing your work life over time.