German Speaking Customer Service to modern bank!

Do you speak German and English fluently? Does problem-solving and helping customers sound like something for you? Great! A meritorious assignment awaits...
About the position
Perido is looking for a person who speaks both German and English fluently and wants to work for our partner, a successful company that develops smart and easy payment solutions and is expanding globally. This job is positioned at the company’s office at Södermalm, but with possibilities of working remote.
Your daily tasks
In this role you’ll become a part of the company’s service center where you and your colleagues handle various requests regarding products and services. You’ll take care of escalated requests from 1st line partners or directly from the customer via email, chat or physical letters. You’ll mainly work with ticket handling of cases with defrauded customers. An onboarding process will be given the first few weeks to make sure you’ll get into the role as good as possible. Other tasks may occur as well with time. In this role your communicative and social skills will come to good use because of your daily contact with people both internally and externally.
Your qualifications
We are looking for someone with the right mindset for this mission, previous experience from a similar role is not a necessity. You are fluent in German as well as English, which are the two languages you will use in your daily work. You are driven as a person and love facing new challenges. You are detail-oriented and can handle sensitive data with care. Furthermore, we believe you are social, curious and a real problem solver.
If you have a passion for helping customers and finding solutions this could be the perfect job for you!
Please send us your application in English as soon as possible!
Requirements
Computer skills
Fluency in the German and English language

Contract type and hours
Fulltime. Start ASAP. Assignment length – 4 months, thereafter possible takeover.
Application
Please apply for this vacancy through our website. Don’t forget to send it in English. The company name and more information about this position will be revealed at the first contact with responsible recruiter. We recommend that you submit your application since interviews will be held continuously.
If you have any questions, you are welcome to contact us by mail, fraga@perido.se. State the reference number 33182 in the subject line. You can also contact the recruiter at – amanda.delven@perido.se
About Perido
Perido is a successful consultant- and recruitment company, active within the civil service sector. The company has grown consistently since the start in 2003. Our vision is that everyone should thrive and feel dedicated at work. This includes our co-workers, clients and consultants. Through questioners that cover well-being we uphold high scores of contentment among our employees, both in-house co-workers and consultants year after year. This is something that we continue striving towards in everything we do. Today, Perido consists of 70 in-house co-workers and over 700 consultants working all over the country. Our vacancies can be found within several different industries, including banks, multinational IT-corporations, world leading telecom companies, government agencies and smaller companies within the private sector. We are affiliated with collective labor agreements to certain safe and secure work environments for all our employees.