German-speaking Customer Support Agent to Malta!

Why work with our client?
The customer service role with our client involves assisting German and English-speaking customers via email, chat, and telephone. This role requires strong communication skills, multitasking, and time management abilities. Customer service agents are responsible for translating promotional texts and surveys and managing customer accounts while following responsible gaming practices. Our client provides a multicultural and friendly work environment that encourages employees to develop their skills and knowledge of the iGaming industry. Overall, the customer service role is critical to delivering the best possible customer experience.
 
What will you be doing?
Assist German and English-speaking customers via email, chat, and telephone
Collaborate with your team to achieve the best customer satisfaction and other KPIs
Translate promotional texts and customer surveys into your local language
Manage customer accounts
Follow company policies and practices regarding player safety, protection, and responsible gaming
REQUIREMENTS
Who are you?
Strong communication skills in German and English, both written and verbal
Proficiency in Microsoft Office
Background in customer service (face-to-face, online, or via phone calls)
Ability to multitask and manage time effectively
Additional language skills are considered a plus
OFFER
What does our client offer?
Lunch provided between Monday to Friday on site
Wellbeing allowance per year
Work from home allowance
Hybrid model
2 weeks of remote work (abroad)
Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)
Milestone birthday
Private Health Insurance
Temporary Total Disability & Personal Accident Insurances
Life & Corporate Travel Insurance
Discounts with local companies in Malta
Optional Pension Plan
Relocation Package (flights, 4 weeks of free accommodation, cash bonus)



Required language: German