German Speaking Customer Support Specialist

XLASH Cosmetics is a rapidly growing global cosmetics brand with a vision of creating innovative and exclusive beauty products that enhance natural beauty. Today, XLASH Cosmetics is one of Scandinavia's fastest growing beauty companies with the goal of taking a big step into the international market. With a yearly growth of 250%, this is only the beginning!We are now looking for a new star to come join us in creating the strongest Scandinavian beauty phenomena and continue the empowerment of ambitious, modern people. XLASH is a young company, inspired by passion, happiness, creativity and high goals. Everyone in the XLASH team stands for a friendly culture and an inclusive environment where our differences and ideas are seen as opportunities. At XLASH Cosmetics, you can expect a dynamic and exciting workplace where development takes place at a rapid pace. We are so excited to continue the journey - hopefully together with you. The role:

As a Customer Support Specialist at Xlash Cosmetics you will provide world class service to our costumers. In addition to actively working with customer service, the role also includes planning, follow-up, additional sales and to continuously pursue improvements around processes and routines.

You will play an important role in taking XLASH to the next level, which makes it important that you want to go the extra mile together with us. Everything you do will have a huge impact at this early stage in our company.

You will for example:

- Actively communicate with customers thru all of our platforms, that includes: Emails, Phone, Social media etc...
- Handle management, administration and optimization of re-orders, pre-orders, returns & complaints.
- Actively and proactively drive additional sales for all given customer contacts
- Establish functioning processes and routines for the company and anchor it with relevant functions.
- Drive improvements and put processes and routines in systems linked to Customer Service.
- Be up to date with current product information for XLASH's product portfolio and current marketing activities towards the customer.


We think you are:

- A team player who appreciates collaborating with others and puts the team's and customer's requirements and wishes first.
- Communicative and have a good ability to always have the customer in focus to provide the best possible service and customer experience.
- Able to make quick decisions.
- Initiative, Calm, stable and controlled.


Qualifications:

- Documented experience of a similar role.
- High school education, preferably with post-secondary studies in a relevant field such as sales and market.
- General knowledge of Zendesk is an advantage, as well as general knowledge in backend/frontend.
- General knowledge of Karna merchant portal is an advantage
- Experience in general systems is a requirement, experience in business systems is desirable.
- Excellent Swedish, English and German in speech and writing.


We offer:

You to be involved and influence XLASH's growth journey both large and small within your area. The role means great freedom and a lot of responsibility where development and career opportunities are part of your journey. You are warmly welcomed to be a part of our wonderful and growing XLASH family at our Stockholm head office at Birger Jarlsgatan.

We care a lot of our employees and offer a generous wellness grant and health and accident insurance. XLASH applies an agreement with Länsförsäkringar regarding Occupational Pensions for our employees. XLASH Cosmetics also got a strong Corporate Social Responsibility (CSR) focus collaborating with Rosa Bandet, Stockholm Pride, Ellas Hjältar and Giving People.

The position is full-time and starts with a six-month probationary period.

Starting date: January 2022 or by agreement

Does this sound like a perfect fit for you? Do not wait any longer! We look forward to your application no later than 2021-12-31.

Our selection process is continuous, and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

We review applications for the position sporadically and intend to provide feedback to you as fast as we possibly can.

Find out more about who we are at; https://xlash.se (https://xlash.se/)We can't wait to hear from you!

XLASH Cosmetics stands for everyone's equal rights and opportunities, and strives for diversity at our workplace. We respect and accept everyone's differences and assume that you as an applicant share our values.