German-speaking Fashion Customer Service Advisor (Remote, Spain)

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
We are looking for German-speaking Fashion Customer Service Advisor join one of our exciting projects.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market. 
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits: 
- Full time 39 hours/week permanent contract: Rotative Monday to Sunday either from 9:00 to 18:00 or 13:00 to 21:00
- Competitive salary 17 900 euros gross/year + up to 1 300 euros gross/year in bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on 
- Career development program and specialized courses 
What you’ll experience with us
As a Customer Service Advisor in our team, you will:
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands
- Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project
- Ensure contractual SLA is maintained
 
We’ll be a great match if you:
- Are native or proficient in German, have an advanced level of English
- Have good disposition to work in a customer service environment
- Have customer care skills – ability to listen to and understand the customers’ needs
- Can to take ownership of, and progress calls to resolution or to escalate call to resolution
- Are able to work under pressure in a pressurized environment
- Have very good communication skills and can work in a team
- Have a logical approach to problem solving
- Are able to work on own initiative and adapt to different situations and needs
It would be a plus if you: 
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
Don’t meet every single requirement?
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.
If this sounds like you, join us!
Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.


We are an equal-opportunity employer
We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ23-006095-1-GERMANY





Required language: German