German speaking Quality Specialist to a leading tech company!

Our Client is all about simplifying buying and smooth payments. If you’re triggered by having an impact on how millions of people shop and pay online, you’re exactly the type of person we are looking for. Our clients goal is to improve the online buying experience for our consumers and merchants all over the world.

During this assigment will you be hired by Wrknest and work as a consultant.

What you'll do:

Within Operations, the Quality Specialist will be responsible for ensuring performance in line with the strategy and delivering lean, excellent services with high quality and efficiency. You would build strong interpersonal connections, put yourself into our customers’ shoes, and collaborate with stakeholders across organizational boundaries to implement solutions that drive lasting business value and high impact. You will be responsible for coordinating the delivery of Quality and Customer Satisfaction in your assigned area by working closely with your team, Operations, and the company’s partners.

Your work tasks could include:
- Measure and develop the way the operational teams communicate and deliver service to customers.
- Manage and support outsourcing suppliers for your market to ensure they meet the agreed upon KPIs.
- Analyze data points on a daily basis to identify trends and improvement opportunities, and drive Contact Resolution/CSAT and Quality metrics for your market.
- Support and drive initiatives to improve Klarna’s overall service quality standards.

What you'll need:
- Bachelor’s degree in Business Administration/other relevant field or equivalent experience
- Minimum of 2 years working experience in Service and/or E-commerce, preferably within Quality Assurance
- Excellent verbal and written communication skills in German and English (additional fluency in French or Italian is a plus)
- Service and customer obsession mindset
- Ability to thrive in a fast-paced and evolving environment
- Data-driven mindset, strong analytical and problem-solving ability
- Strong stakeholder management skills and ability to perform under pressure

Please if you are not sure about your level you can do the test below:

https://www.sprachschule-aktiv-muenchen.de/en/german-test-online/

Also: Our client will have a logical test as a part of the process. For you not to invest too much time unnecessarily, we would like to ask you to do this test before sending your application. If you have 7 or above, please go ahead sending your application.

https://www.123test.com/logical-reasoning-test/)

Other

The role is a full time position working from 8-17 (flex 1h)

You will work from their office in Stockholm from start, but remote work could work after some weeks.

Please submit all your application documents in English.

Before employment can be offered, a background check will be carried out. We use background checks from SRI. Read more about what a background check entails here: Frequently asked questions and answers about background checks (https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsri.se%2Fen%2Ffaq-candidate-background-checks%2F&data=04%7C01%7Cmia.bjork%40invidem.com%7C9c7449cbdc68454500eb08d9956545ab%7Cb1f63ff8f35f4d1094450595ac0d7bcd%7C0%7C0%7C637705084495565187%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VVDEx8Ivx%2FdrOcI8VobyBYabMx6Jqc7%2FSjTqf63%2BpEM%3D&reserved=0).