German-speaking Technical Services Engineer!

Do you speak German on a native level? Do you have experience from the IT industry and is passionate about giving excellent customer service? Then we have the right position for you!

For Axis Communications, we are now looking for a Technical Services Engineer who is speaking German on a native level. You will be a part of a diverse, and highly skilled team which is located at Axis HQ in Lund. In your daily work, you will also collaborate with many internal stakeholders and departments, such as Product Specialists and Axis RnD. Take a look at your future team behind the scenes by clicking/pasting this link: https://youtu.be/7IhTip6pfMA.

What you will do as a Technical Services Engineer:
• Provide profound technical support to Axis partners and customers in the German-speaking market.
• Communicate with customers through a web-based ticketing system, telephone support and chat system.
• Continuously grow your knowledge within the ever-expanding Axis product portfolio.

Your primary responsibilities will be:
• Provide "first-call-resolution" wherever possible and have ownership of customer inquiries through fulfilment.
• Assist with product system navigation, first-time installation guidance etc.
• Ask customers targeted questions to understand the root cause of the problem quickly.
• Concisely and effectively answer customer service inquiries.
• Diagnose and troubleshoot problems related to both software and hardware.

This is a fulltime position located at Axis office in Lund. You will work during regular office hours, from Monday to Friday. StudentConsulting is responsible for the recruitment process, but you will be directly hired by Axis.

Din profil
We would love to hear that you have/are:
• Able to both speak and write German on a native level as well as fluent in English.
• An IT education and experience from the IT-industry.
• Experience from customer support where you have had time to develop excellent communication skills.
• A good technical foundation to stand on, including network concepts and Microsoft Windows OS (bonus points for Linux-knowledge).
• Previous experience with technical troubleshooting.
• Bonus points for previous experience with Salesforce (Service Cloud).

Working as a Technical Services Engineer requires good communication and problem-solving skills. We believe that being energetic and self-sufficient is important to be successful in this role. Understanding professional communication, adapting to the customer needs, and following up with customers are important requirements.

As a member of the Axis team, you will be part of a young, dynamic, and multicultural environment. Axis offers great benefits, e.g. classic Swedish “fika” Friday afternoon, morning fika every day, corporate bonus, physical training grants, insurances and your very own Axis bicycle. As a global company we offer relocation assistance if needed. They also provide a brand new training facility free for every Axis employee. You can see it here Lund HQ | Axis Communications.

About Axis Communications
We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.
With around 4500 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Do you believe that this position would be a great fit for you? Then you are very welcome to send your application to us! We will handle the incoming applications continuously.

Om företaget
Mångfaldigt prisbelönta StudentConsulting är ett av Skandinaviens största och ledande rekryterings- och bemanningsföretag med fokus på studenter, akademiker och yrkesutbildade. Tack vare ett stort nätverk och lång erfarenhet har vi tillsatt över 20 000 jobb det senaste året. Vi erbjuder intressanta och utmanande tjänster på både hel- och deltid inom områden som IT, teknik, ekonomi, administration, HR, marknadsföring, kundtjänst, försäljning, industri, produktion, logistik och transport. Hitta din framtid på www.studentconsulting.com