German-Speaking Working Team Leader

German-Speaking Working Team Leader
Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
We are looking for a German-Speaking Working Team Leader to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits:
-Full-time contract, 39 hours/week:Monday to Friday 9:00 - 18:00
-Base salary of 23 000 Euros gross/year + up to 3000 Euros gross/year in bonus bonus
-Great office location in Barcelona
-Friends hunting (referral) bonus
-Full paid training about the company and the project you will be working on
-Career development program and specialized courses
-Opportunities for a career abroad through the Webhelp International Mobility Progr
What you’ll experience with us
As a Working Team Leader in our team, you will:
- Participate in communications with the client
- Support Advisors by solving queries
- Review and improve case handling flow
- Keep track of case handling with time management
- Handle and solve cases
- Monitor and report team performance
- Give newly hired agents feedback on their individual performance to improve and motivate their daily work
- Motivate as a team leader controlling turnover and retaining potential and motivated team members
- Report productivity metrics to the team and management daily
- Analyze data and report to Supervisor and/or Program Manager
We’ll be a great match if you:
- Are native or proficient in German and intermediate English
- Have experience in customer care environment
- Have leadership skills
- Have working knowledge of Zendesk or similar CRM, IT equipment and applications: MS Windows, MS Office, industry and communication skills
- Have experience working with Product and Engineering Teams in a SaaS environment is a plus
- Can adapt quickly to new software and constantly changing business requirements
- Have experience with E-Commerce and ERP systems is beneficial as well
It will be a plus if you:
- Have been a founder yourself and know the pains of a small business
- Have experience of work under pressure and deadlines and coaching experience
- Know how to delegate tasks
- Have problem solving and reactivity abilities
Don’t meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.
Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.
If this sounds like you, join us!
We are an equal-opportunity employer
We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ23-006107-1-GERMANY


Required language: German