Global After Sales Manager - IKEA Components

Want to be a part of giving the IKEA product range that extra shine?
IKEA Components holds a unique position within the IKEA value chain. We develop and supply IKEA with customer friendly component solutions for better products – and better homes. This includes a responsibility for selected components and raw material, which means develop, purchase and supply to IKEA suppliers. IKEA Components also have the assignment to provide After Sales service of components to the end customers. Our business is global and today employs 1400 people based mainly in Sweden, Slovakia and China. 

But that is not all, we are currently growing. By taking over the responsibility for IKEA retail equipment we are on a journey towards taking our assignment to the next step, creating a new IKEA business that is even more affordable, accessible and sustainable. The retail equipment range is an important part of the IKEA identity. It supports presenting, selling and handling of the IKEA product range, strengthens the IKEA Brand and helps visitors enjoy the full IKEA experience.

This is where you come in!
We are now looking for Global After Sales Manager

We want you to lead the after sales global agenda at IKEA Component and secure excellent performance and growth. You will act as One Global After Sales Operations along our core processes, together with relevant functions and people contributing towards IKEA business objectives.

You will also lead and create BPL process for After Sales based on relevant IKEA strategies, directions and future customers needs. Organize, lead and encourage all involved with the aim to create growth by developing the business and people together. You will lead the implementation of the Business plan and secure the goal fulfilment and develop and build business competence within area of responsibility. 

Furthermore, you will be responsible to create budget for After Sales, follow up, act on deviations and profit and lost. Responsible to share in comprehensive way direction, actions and status to different stakeholders. 

Secure packaging and warehousing capacities agreed with category after sales short and long term and secure IKEA way of working and comply to country’s laws and regulations both on people and business.  You are also responsible for recruitment, develop, performance management, retention and succession plan for coworkers directly in her/his team and responsible for driving Leadership and Competence agenda, Identify gaps and needs in short and long term.

As a part of Global Operation Manage Team, contribute to identify and act upon cross-category synergies & opportunities; contribute to Material Strategy when applicable.
You will be a role model for the IKEA culture and values.

Please note that the position is placed in Älmhult, Sweden or in Malacky, Slovakia.

Does this sound like your next challenge?
We look forward to receiving your application in English latest 16th of June, 2021. Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidates.

If you have any questions about the position, you are welcome to contact Global Operation Manager Antonio Sellari, antonio.sellari@inter.ikea.com If you have any questions regarding the recruitment process, please contact Recruiter Christina Appelqvist +46 766 113 408