Global Application Specialist - Service

Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With
cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction
equipment, and provides world-class service and consumables. The company was founded in Stockholm,
Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.
Learn more at www.epirocgroup.com.

Join our team!

Do you want to develop skills in user support, processes, and project management?
Are you interested in global collaboration for Service applications?
Do you have experience with applications such as Machines-On-Line, ACIGN, Warranty-On-Line?

If so, then Parts and Services division at Epiroc is looking for you to join our global Process and Applications team! 

Your mission

As a Global Application Specialist, your mission will be to support Customer Centers using key service applications and drive improved usage by responding to open user issues, driving training activities and application usage monitoring. You will develop our knowledge base and training materials to improve user experience, effectiveness and efficiency. You will collaborate and support Application Managers, stakeholders and the global user network in queries and may collaborate in project work with Customer Centres and Production Centres.

This permanent position will report to the Process and Application Manager (Service-to-Close).

Your profile

You need to be service-minded and have good people skills. Fluency in English, both verbal and written is a prerequisite to being successful and knowledge of other languages is a plus.

We presume you have a higher education degree or equivalent through work experience. You also have previous knowledge in one or more areas of fleet, equipment and/or service. You have software experience in one or more of these areas: Microsoft Office, service applications and/or ERP.

As a person, you enjoy communicating, exchanging knowledge and “Dare to think new”. You are eager to learn, self-driven, and organized. You collaborate well in virtual environments.

Life at Epiroc
By joining our company, you can expect an atmosphere of creativity, innovation and workplace diversity. You will be a part of a group of skilled, committed and helpful colleagues who live by our core values: Collaboration, Commitment and Innovation. We work in a global environment with over 113 different nationalities!
In addition to the fact that our culture is characterized by development combined with having a good balance between work and leisure, there are some things that make us a little extra proud to work at Epiroc:  
•    Global career opportunities
•    Epiroc University, for your own competence development
•    Community involvement
•    Benefits package, which amongst other things include flexible working hours and bonus.

Location and travel

The location for this role is preferably Örebro, but other locations may be considered. Occasional travel would be required in this role. 

Application and contacts

In this recruitment process, we review applications continuously. Welcome with your application as soon as possible. The last day to apply for this position is 2022-06-07.

For questions about the position, please contact recruiting manager Michael Scalon, michael.scalon@epiroc.com or Recruitment Specialist Zuzana Kalivodova, zuzana.kalivodova@epiroc.com