Global Commercial Representative Machine Service Dig

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.

The Digital Services team in our Productivity Services organization is now looking for a Global Commercial Representative or as we call it Service Offer Owner Dig Assist, to drive, commercialize and deliver services for the Volvo CE Excavators.
In practice you will be able to help our customers to improve productivity, reduce CO2 emissions, increase quality and cost in their operation.
Our organization is built by people and great teamwork. We are a truly global company, and we believe in the advantage of a diverse and creative workplace that brings out the best in everyone.
At Volvo Construction Equipment, we are motivated by the idea that with imagination, hard work, and technological innovation, we will operate the way towards developing a world that is cleaner, smarter, and more connected. It´s up to us!


This is us, your new colleagues

We, Productivity Services, design, sell and support services that are used by Volvo Construction Equipment's customers around the world. 
We believe in a sustainable future, and with the global construction industry as our arena, we work together with our customers to turn this belief into a reality for people everywhere. That is our purpose, and we live and breathe it every day. bara underlätta 

About the Role

Welcome to a dynamic opportunity where you play a pivotal role in providing excavator operator services globally. As the key driver of our commercial roadmap and service lifecycle, you will be the trusted advisor for our valued clients.

Your responsibilities include steering the commercial roadmap, influencing packaging, pricing strategies, and ensuring revenue capture to enhance the profitability of Volvo Construction Equipment. Collaboration with the marketing team will be second nature as you work together to launch activities that effectively communicate the value of our services.

This role is all about collaboration, where you'll engage with various functions and individuals. Daily interactions with technical Product Owners, integral members of cross-functional teams, will be essential for the developmental aspects of your work.

Key responsibilities:
* Build strong relationships with key customer stakeholders to drive adoption, satisfaction, and loyalty
* Set commercial roadmap/value propositions and packaging, business model and pricing
* Identify and understand customer issues or roadblocks, ensuring a smooth customer experience
* Collaborate with cross-functional teams, regions, markets, product and engineering, to drive customer success and satisfaction
* Conduct regular check-ins with customers to gather feedback and identify areas for improvement
* Develop and execute strategies to increase customer retention and expansion
* Analyze customer input to provide insights for product/service and business decisions


In the Digital Services team, your interaction with colleagues will contribute to creating a comprehensive ecosystem of services and solutions, it's about shaping a future of excellence and innovation in the world of construction services, contributing to building the world we want to in.


Qualifications and Skills:

* 2+ years of experience of commercial responsibility, account management, or related role
* Experience in pricing and/or commercial sale support 
* Excellent spoken and written English 
* Structured, analytical with a holistic mind-set to be able of critical thinking for problem-solving in a fast-paced environment
* We strongly value relevant experience in the area of construction and excavator machines, but we are open in considering candidates who demonstrate a strong enthusiasm and willingness to grow through learning
It is a merit to have a bachelor's degree in a relevant field


Ready for the next move?

If our entrepreneurial spirit, adaptability, and customer-focused mindset light your inner fire, we might be a great match! If you want to make a real impact in your career, the transportation business is where you want to be.

Apply to this position and ask me any questions!
Jonas Lindholm, Head of Digital Services, Productivity Services, +46 765538293
We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.We will do ongoing selection of candidates during the application period, so if you are interested, we look forward to receiving your application as soon as possible.We value your data privacy and therefore do not accept applications via mail.