Global Community Manager

THE OATLY WAY

Oatly is a company built on the idea of change. Our mission is to help people upgrade their everyday lives and the health of the planet by making tasteful oat-based food products accessible to a wider audience in a world-class manner. It's why we come to work every day. With our head office in Malmö and production in Sweden, Netherlands, Singapore, China and the US, our products are available in almost 30 countries across Europe, North America and Asia. www.oatly.com



WHAT’S IN IT FOR YOU?

In a growing company like Oatly we are opening up new offices and production sites as well as expanding to new markets. Our aim is to drive change towards a more plant-based diet, for the sake of the planet and our health. The plant-based movement is set in motion and the post milk generation is here to stay. Our brilliant community management team are in the front lines of driving that movement and building up our Oatly community of passionate consumers. Building up an Oatly community you need to be a specialist at building long-term relationships. I.e. - it’s not about service or making the consumer happy and pleased. Quite the opposite, we quite often create a stir and make some people really angry and upset. And that’s ok, as long as we know we’re doing what we believe to be the right thing for a more sustainable future. We always stand tall and firm in our beliefs.

We believe, that if we’re to create real change in the world, we need to move away from the polarized discussions and rhetoric that simplify things. We need to have in depth and initiated discussions based on facts about the complex issues we’re facing in the light of the climate crisis. This is what the daily work of our community management team is all about.

If you’re getting a tingly feeling reading this, thinking you want to be part of making sure Oatly can actively make the world a better place, we are happy to tell you that this one is for you. We’re looking for a community manager that will focus on developing our complaint management process globally. We offer you a great opportunity to take an active part in a company with great products and ambitions to change the world, and the opportunity to spearhead complaint management from a communication and consumer perspective.



WHAT YOU WILL DO - COMPLAINT MANAGEMENT

At Oatly, our consumers are our heroes and key in the change we want to achieve. We’re a value-driven company and we’re utterly sincere when we say that our consumers are of highest importance. Like we said, they’re heroes really. Only with our consumers we will be able to create a movement towards a more sustainable planet, and it’s our superstar community managers making it all happen!

No matter how, when and for what you contact us at Oatly, you matter. And if you happen to be an actual Oatly consumer, having bought one of our amazing products, and something just happened to be amiss, and you contact us about it - well, you truly deserve gold star treatment - like the hero you are.

That’s what this role is all about. How do we make sure our consumers are met with a gold star treatment if they contact us with a complaint - via social media, phone, e-mail or whatever - worldwide. And how do we make sure we have good internal collabs and processes around complaints as it’s the best opportunity ever for internal improvement.

In this role you will work closely with our Quality department to establish global and regional processes for complaint management. Constantly opening up new factories and new markets, there’s always something to do.

Spearheading complaint management from a communication perspective means that you’re responsible for driving, developing, and managing this area independently.

So, wrapping it up, it’s all about world class treatment for our heroes when there happens to be a complaint as well as being part of our community management team in building long term relations with our consumers. One heck of an interesting job to say the least.

This position will report to the Global VP of Crisis & Community Management and is based in Malmö.

WHO YOU ARE:

Besides having a roll-up-your-sleeves attitude and a self-propelling drive, we believe that you are an organized person who is eager to solve problems and enjoy a collaborative environment of change and growth. Having previous experience from complaint management is a big plus as well as experience from communicating through different channels and take initiative on a daily basis.



COME JOIN US

As you can probably tell, we are a norm-breaking company. For us, diversity and differences is an obvious asset. We know that amazing candidates are sometimes put off applying for a job unless they can tick every box, and that makes us sad.

So if you tick most of those boxes, but not all, please pop in an application anyway. And good luck!







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