Global Customer Strategist Epiroc Customer Success

Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With
cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction
equipment, and provides world-class service and consumables. The company was founded in Stockholm,
Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.
Learn more at www.epirocgroup.com.

Global Customer Strategist for Epiroc Customer Success
Epiroc is a leading productivity partner for the mining and infrastructure industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides excellent service and consumables. Learn more at www.epirocgroup.com.


Join our team
If you enjoy rewarding challenges, researching and coming up with effective solutions, you will fit in perfectly as a global customer strategist within our Epiroc Customer Success team.

You will have the opportunity to be involved in many different projects and work as part of a highly motivated team. If you are detail oriented with outstanding systematic abilities, and a touch of flair this role will be great for you.


Your mission
In this position, you will spend your days surveying information, creating client reports, summarizing data with graphs and tables and being involved in building quality business plans for our portfolio of global customers.

This role will require you to:
* Prepare reports on your findings and present the data in a reasonable and clearly defined manner.
* Devise and assess procedures and methods for data collection, including, surveys and questionnaires
* Gather information on competitors, and study their sales, prices and methods of distribution to thoroughly learn about the competition.
* Track and forecast trends in sales, and investigate in detail the data collected to provide management with thorough reports.
* Collect and study data regarding customer preferences, demographics, buying habits and needs to better identify market potential and factors influencing product demand
* Work with the individual Global key account managers to build meaningful business plans for each client.
* Develop scorecards to measure the performance against the KPI’s and business plans.



Your profile
We see that you have a Bachelor’s degree in marketing or a related field. Professional presentation skills are required for this role so we believe you have excellent oral and written communication skills and that you are able to convey information in a professional and understandable way. You have the ability to multitask well and we see you have a strong background in using Microsoft Word, Excel, Access and PowerPoint.

Previous experience in market research and experience with various survey tools are beneficial as well as an understanding of the mining and construction market.

Based on our work with gender diversity, we are happy to see female applicants.


Location
This position is located in Örebro, Sweden.


Application and contacts
In this recruitment process, we review applications continuously. Welcome with your application as soon as possible, by creating an account in our recruitment system. Last day to apply for this position is December 4th.

For questions about the position, please contact recruiting manager Wayne Symes, Vice President Epiroc Customer Success, mobile: +61 418 933 962 recruiter specialist Helena Fiedler, helena.fiedler@external.epiroc.com.