Global Head of Implementation

Global Head of Implementation

ILT Education is the leading EdTech company in the Nordics, and we’re also active globally. We offer EdTech services to educational institutions, from preschools all the way up to adult education that make a true impact. Drive, skills and desire to develop is our strength. We’re optimistic, open to challenges and believe that everyone has the right to an equal education. With us, you will work in an international environment with a focus on sustainability, high ambitions and a strong company culture.

Your mission

We want you to make our customers happy! You will proactively help our Country Managers to set up the implementation and training processes, and make sure our customers are successful. You will manage the onboarding process for new customers in all countries, including the tools and statistics reports used for this purpose. You’re also responsible for ensuring that appropriate educational material and instruction material is produced in all countries.

The main purpose of your team is to implement and train new customers and continuously follow up on existing customers to ensure they are satisfied. You inspire the team, lead by example and make sure we offer our customers what they need.

Sweden and globally

In addition to your overall responsibilities your time will be spent working across Sweden and our other global markets. In Sweden you will be responsible for establishing, expanding and leading the implementation and training department in Sweden.

This includes:

– Defining and supervising the process from signed deal to happy customer

– Responsibility for the creation of relevant content and training concepts for trainers to use in trainings

– Being hands-on implementing our services and training with our customers

Since our Swedish market is often used as a reference point for how other countries work, the above responsibilities and activities will be referenced and implemented in other countries. The Global Head of Implementation and Training function is a central support-function. Its purpose is to support, lead, set ambitions and align the various implementation and training activities in all of our markets. The team within each local market reports to the relevant Country Manager, meaning that this role is there to support with competence and inspiration. You will operate out of our headquarters based in Stockholm, Sweden.

Qualifications

– Experience working within the EdTech sector, probably with roots in the Swedish educational system

– Exceptional knowledge and understanding of how to implement digital solutions in school-settings, and thereby experience working with customer support and onboarding customers

– Team leading/line management experience or similar, but with a clear interest to also deliver yourself, in front of customers and in the team

– Successful senior stakeholder management experience (internal and external)

– Experience with planning, creating and publishing content across a range of channels (online and offline)

– Interest in pedagogical trends, innovation and development within our fields

– Fluent in Swedish and English

Other language skills are an advantage

We place great importance on personal characteristics, where we’re looking for an excellent team leader with great communication skills. You’re well organised and at the same time flexible with your way of work as we operate in a very changeable industry. You are detail oriented, you know how to prioritise and you know how to manage projects successfully – when to change and when to push forward. You are positive and down to earth, work independently, and have lots of energy. We also believe you have a curious attitude and a genuine drive to succeed. You notice opportunities, potential and have the ability to convince others and make them perform.

Why ILT Education?

We want our employees to grow with ILT Education. We offer an inclusive, innovative and positive workplace with exciting work tasks and short decision paths. We encourage our employees to act, we are committed, and we want to have fun along the way! At ILT you will experience an international expansion with varied work tasks, no days are ever the same.

How to apply:


In this recruitment, ILT Eduation collaborates with Active Search. For more information, please contact Mia Wretborn-Hedberg, Recruitment Consultant Tel: +46707273500 or Ann Danielsson at +46 709104275

Due to GDPR regulations and to protect your privacy we unfortunately cannot accept applications by email. To submit your application please follow the link below. You can read more about how we process personal data according to GDPR in https://active-search.se/integritetspolicy/

We look forward to your application!