Global Incident Manager

Seco Tools is a worldwide leading supplier of metal cutting solutions in areas such as milling, stationary tools, hole making, and tooling systems for a diverse mix of customers. Our tools help build planes, medical equipment, agriculture gear, and everything else around us.
Right now, we’re looking for a Global Incident Manager to be part of our global, passionate Seco family. Where innovation, teamwork, and agilityform the winning combination.
In this role you are responsible for our global incident process, this will entail securing the way we handle and monitor IT incidents to ensure all business systems are running smoothly for the success of Seco Tools.
Your mission
In this role, you're responsible for the Global IT Infrastructure Library (ITIL) Incident process within Seco Tools. Included in your position is to oversee the incident management process and respond to a reported service incident, identify the cause, and initiate the incident management process. In addition, you're producing documents outlining incident protocols, such as cybersecurity threats or correcting server failures. Collaborating with the incident Management Team and Problem Manager, you're prioritizing and logging all incidents and managing the Incident Team members by re-assigning workloads. You're communicating with upper management if significant issues are found in the IT system, and you also measure and report the incident management process through KPIs.
You show involvement and responsibility for the overall organizational health and ensure the achievement of strategic objectives for the total IT support process. You report to the Director of Digital Support Services. The position for this role is Fagersta with the possibility of part-time remote work. Regular international travel is included in your job.
Your profile
We’re looking for you with a bachelor’s degree in information technology, engineering or another relevant field. You have experience from working in IT service management or a similar role and a strong knowledge of IT service management software including ITIL. You have years of experience in Incident Management with a focus on server and application operation or client support. It is also an advantage if you are ITIL Foundation certified. Acting in a global environment calls for great English skills, verbally and in writing.
With excellent managerial and communication skills combined with a natural curiosity you collaborate with team members, and you provide and understand the perspectives of various stakeholders, handle ambiguity and propose innovative improvements. You’re service minded and have a good sense of quality. Our high rate of change also requires that you are flexible, independent and that you are motivated by results. You have the ability to analyze a high volume of technical data and work in a fast-paced environment – and you show strong problem-solving, analytical- and time management skills. With your integrity and great collaborative skills, you’re a role model for our values, building networks and relationships with ease across cultural borders.
Our Seco culture
Seco employees across the globe share our family spirit, along with a passion for our customers and a personal commitment to ensure success in everything we do. For us, it’s also clear that our diversities form an amazing foundation for achieving great results. Visit our LinkedIn or Facebook to get to know us and our products further.
Application
Send your application no later than August 1, 2022.
Read more about us and apply at secotools.com (Job ID: R0043647.
Contact information
For more detailed information about this position, please contact:
Susanna Lindstedt, recruiting manager, +46 (0)223-402 48

Union contacts
Monica Andersson, Unionen, +46 (0)223-403 23
Kinga Liljedahl, Akademikerföreningen, +46 (0)223- 407 68
Benny Christiansen, Ledarna, +46 (0)223- 405 76

For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.
Recruitment Specialist
Jessica Hill Holm
At Seco Tools we develop and offer advanced products & solutions that makes metal cutting easier. We work together with our customers to identify and implement the best solutions for their needs. The corporate culture empowers employees thru the shared values: Passion for our customers, Family Spirit, Personal commitment. Seco Tools has presence in more than 75 countries and employs about 4000 people.