Global Incident Manager

For Sandvik IT Services and our Support and Operations organization, we’re currently looking for a confident, collaborative and resourceful Global Incident Manager to join us, as we proudly support and safeguard the IT operations for Sandvik Group. A truly dynamic and high pulse role, where speed, accuracy and joining forces to solve issues are the recipe for success!
We work in an ever-changing environment with new technologies emerging every day. As a result, new challenges, innovation, collaboration and problem-solving are all part of our culture. With a great mix of exceptional people and efficient processes, we make this work, and now we welcome you to our digital arena!
Your mission
In this position, you’re responsible for the end-to-end global incident management for IT services within the entire Sandvik Group – ensuring the right resources and coordinating solutions for everything from minor setbacks to larger issues that may impact all parts of our business.
You make sure incidents are resolved according to service level agreements, and you host and coordinate meetings with both internal and external resolver groups. By providing a strong leadership and direction during the full resolution cycle, and by communicating with relevant parties, you and your team produce action plans to remedy any potential SLO (Service Level Objectives) breach. Report, follow up and hand over to other teams for further investigation are other important items on your agenda. Additionally, you make sure that relevant stakeholders receive accurate and updated information, and you’re also responsible for ensuring compliance in our incident processes and following the violation governance.
Your character
We’re looking for a senior IT professional with broad knowledge of IT incident management in global settings and you’re skilled in ITIL V4 Foundation and other similar processes. You have a relevant degree within IT or Computer Science and if you have a background within IT project management or problem management it’s beneficial. You’re fluent in English, while knowledge in Swedish is a plus.
You’re socially skilled and enjoy working in shifting settings, having a drive for technological development. Communicative as you are you easily interact with people and showing great stakeholder management. You’re innovative and able to see the big picture and at the same time focus on details when required. You engage your team and leading the way with your visionary and can-do-attitude.
Our culture
At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us further.
Application
Send your application no later than January 16, 2023. Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0049252).
As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.
Contact information
For further information about this position, please contact:
Anna Hall, Manager for IT Operations Services, +46 (0)72-233 69 80

Union contacts – Sweden
Malena Rackner, Unionen, +46 (0)26-26 27 48
Göran Norell, Akademikerföreningen, +46 (0)26-26 65 74
Peter Olsson-Andrée, Ledarna, +46 (0)26-26 19 84

For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.
Recruitment Specialist
Irene Sveen
Sandvik is a global high-tech engineering group offering solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing as well as advanced materials. In 2021 the Group had approximately 44,000 employees and revenues of about 99 billion SEK in about 150 countries.​