Global Incident & Problem Manager - Sandvik IT Services

For Sandvik IT Services we’re currently looking for a confident and collaborative Global Incident & Problem Manager to join us as we support and safeguard the IT operations for Sandvik Group. A truly dynamic and high pulse role, where speed, accuracy and joining forces to solve issues are the recipe for success!

We work in a changing environment with new technologies emerging every day. As a result, new challenges, innovation, collaboration and problem-solving are all part of our culture. With a great mix of exceptional people and efficient processes, we make this work, and now we welcome you to our digital arena!

About the job
In this role, you’re responsible for the end-to-end incident management for IT services and the entire Sandvik Group, as well as to provided problem investigations. This means ensuring the right resources and coordinating solutions for everything from minor setbacks to larger issues that may impact all parts of our business. You ensure that incidents are resolved according to service level agreements, and you host and coordinate problem investigations through meetings with both internal and external resolver groups. To report, follow up and hand over to other teams are other important items on your agenda.

Collaboration is vital in this environment, and you make sure that relevant stakeholders receive accurate and updated information and ensure compliance in our incident and problem processes. You’re also responsible for the full resolution cycle, and by clear communication with relevant parties, you and your team ensure action plans to remedy potential Service Level Objectives breach.

Who you are
We’re looking for someone with a degree in IT, or the equivalent experience gained from a working career. You have extensive experience of IT incident management in global settings as well as in handling complex IT environments. To be successful in this role you need excellent leadership and communication skills gained from previous assignments. If you also have knowledge from IT project management and ITIL it’s beneficial. Working in a truly global context calls for excellent English skills – verbally and in writing.

Your personality is our common key to success. With your confident and a calm approach, you have the ability to handle and perform in stressful situations and, together with your team you solve complex problems. Being socially skilled, you easily interact and collaborate with different stakeholders. You’re also an exceptional leader who motivates and engage people surrounding you and your clear way of communicating enables others to actually understand and listen.

The location for this position is Sandviken or Stockholm (Gasverket). Presence in Sandviken is needed on a regular basis as we have major production sites and many stakeholders here. Our operations are active nonstop, meaning that on-call duty is required.

Our Sandvik culture
Sandvik is a high-tech and global engineering group, rapidly developing into new, digital offerings. We believe in a collaborative and inclusive culture, where innovations are part of everyday life. And for us, it’s clear that our diversities form a solid foundation for achieving great results. Learn more about us by visiting or website, LinkedIn or Facebook. 

How to apply
Send your application no later than November 18, 2021. Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0032690). We aim for an open and fair recruitment process and utilize assessment tools to safeguard objectivity. As a first step in this process, a personality- and logic test is sent to you after last application date.

Contact information
For further information about this position, please contact:
Anna Hall, recruiting manager, +46 (0)26 261 280

Union contacts - Sweden
Malena Rackner, Unionen, +46 (0)26 262 748
Göran Norell, Akademikerföreningen, +46 (0)26 266 574
Peter Olsson-Andrée, Ledarna, +46 (0)26 261 984

For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.

Recruitment Specialist
Irene Sveen


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Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability and sustainability. We hold world-leading positions in selected areas – tools and tooling systems for metal cutting; equipment and tools, service and technical solutions for the mining industry and rock excavation within the construction industry; products in advanced stainless steels and special alloys as well as products for industrial heating. In 2020, the Group had approximately 37,000 employees and revenues of about 86 billion SEK in more than 160 countries within continuing operations.